Chipotle Mexican Grill

2.9
637 reviews
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Business Details

2427 Valley View Ln, Farmers Branch, TX
75234, United States
(214) 453-8281
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle I-35 & Valley View is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2427 Valley View Ln, Farmers Branch, TX
75234, United States

Hours

Reviews

2.9
637 reviews
5 stars
211
4 stars
79
3 stars
49
2 stars
45
1 star
253

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff being rude, dismissive, and unprofessional.

Ingredient Availability

Customers frequently reported that the restaurant was out of key ingredients, such as rice, guacamole, and vegetables, leading to frustration.

Cleanliness Issues

Many reviews mentioned unsanitary conditions, including dirty tables and food preparation areas, contributing to a negative dining experience.

Food Quality

Several customers expressed disappointment with the quality and portion sizes of the food, noting that it was often undercooked or poorly assembled.

Staffing Problems

Reviews indicated that the location is often understaffed, resulting in long wait times and inadequate service during busy hours.
  • JP
    jose pantoja
    6 days ago
    1.0
    The black american female serving during lunch time needs proper training on how to roll a burrito, this is the 2nd time this week she leaves my burrito a mess to the point where it looks nothing like one 🤣 plus her attitude is something else she needs to work on
  • AS
    Aaron Simmons
    Nov 17, 2025
    2.0
    Next day, felt sick as well as my son. Not sure if it was the chicken or salsa. Something wasn't right.
  • FM
    Frances Martin
    Nov 17, 2025
    2.0
    The delivery was fast and without problems. My food however was a different story. The carne asada was gray and rubbery, like it was cooked in the microwave. I couldn't eat it. I only gave 2 stars because the other burrito bowl was alright.
  • PC
    Pedro Cavazos
    Nov 13, 2025
    1.0
    My girlfriend and I visited this location today and the two young girls who were working the cash register were very rude and giving me attitude responses with no valid reason.
  • IM
    Ieshia Mccall
    Oct 23, 2025
    1.0
    Something needs to be done! Every time I come to this restaurant the line is never stocked. It’s always missing something and then they are quick to say I can’t grab from the Togo line which is bs!!!!! Keep the line stocked for the customers it’s not hard! Do YOUR JOB!!
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at I-35 & Valley View offer?

Chipotle offers customizable Mexican menu items including burritos, bowls, quesadillas, tacos, and salads, made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.

What are the hours of operation for Chipotle Mexican Grill at this location?

This Chipotle is open daily from 10:45 AM to 10:00 PM.