Chipotle Mexican Grill

Reviews

• ST

  Shanyka Tinner

  5 days ago
  5.0
  The staff are always friendly and nice!! It’s always clean and smells amazing inside. But Parker is the guy!! He is amazing and he can roll a burrito!!! I appreciate everyone that was on the line!! Parker stood out though!
• CR

  Christina Ruiz

  Mar 4, 2026
  2.0
  I've been to this location many times, but this past year, the quality had been way off, so I stopped going. I just thought I would give it a try again and I am totally disappointed. The steak was hard, and they're not removing the grissle. So the steak that was edible, was the chewy grissle. When I watched her make it, I thought she was being stingy with the protein portion... but she just really did me a favor. The staff was great, the food was awful. I won't go back to this one.
• KS

  Karman Spraglin

  Feb 24, 2026
  2.0
  I normally enjoy coming to this location and have never had an issue before, which is why this experience was confusing and disappointing. I came in and ordered a burrito and requested my black beans on the side. The employee helping me said that would be fine. I also asked for red sauce. When I got to checkout, I noticed the red sauce container was not filled. I politely asked if it could be topped off. The manager (I’m assuming she was the manager, as she was assisting at the register) told me that what I received was the portion given and that if I wanted more, I would need to purchase an additional side. I agreed, even though I normally wouldn’t have made an issue out of it. When she handed me the additional sauce I paid for, it was filled to the top. In the photo, the sauce on the right is the one I paid for, and the sauce on the left is the one I originally received. That’s what made the situation confusing — if the second one could be filled to the top, I don’t understand why the first one couldn’t simply be topped off instead of requiring me to purchase another. I come to this location often and have never been told I had to buy an additional sauce just to have the original portion properly filled. I’ve interacted with other managers here before and never experienced this. Unfortunately, this interaction makes me question whether I want to continue service at this Chipotle if this is how simple customer requests are handled. I hope the team can work on consistency with portions and customer service moving forward. normally enjoy coming to this location and have never had an issue before, which is why this experience was confusing and disappointing. I came in and ordered a burrito and requested my black beans on the side. The employee helping me said that would be fine. I also asked for red sauce. When I got to checkout, I noticed the red sauce container was not filled. I politely asked if it could be topped off. The manager (I’m assuming she was the manager, as she was assisting at the register) told me that what I received was the portion given and that if I wanted more, I would need to purchase an additional side. I agreed, even though I normally wouldn’t have made an issue out of it. When she handed me the additional sauce I paid for, it was filled to the top. In the photo, the sauce on the right is the one I paid for, and the sauce on the left is the one I originally received. That’s what made the situation confusing — if the second one could be filled to the top, I don’t understand why the first one couldn’t simply be topped off instead of requiring me to purchase another. I come to this location often and have never been told I had to buy an additional sauce just to have the original portion properly filled. I’ve interacted with other managers here before and never experienced this. Unfortunately, this interaction makes me question whether I want to continue service at this Chipotle if this is how simple customer requests are handled. I hope the team can work on consistency with portions and customer service moving forward.
• SB

  Stephanie Buckingham

  Feb 7, 2026
  2.0
  Usually I like coming here but today we came in and there were no customers in the line. We waited 10-15 minutes while some people worked on to-go orders and the cook cooked more meat. The cook finally turned and got our order ready (though the cook does usually dish up the food) but then no one would come check us out for at least another 5 minutes. By the time we got to sit down with our food it was already cold. Also, no-one ever apologized for the long wait or said thank you for coming. We were very disappointed in the service we received today. At the very least they could have apologized but we were just ignored.
• TD

  Tone Dog

  Feb 1, 2026
  5.0
  Had a bad experience at first then the night manager Simone took over our complaint and handled it amazingly with professionalism and integrity she really turned a never come back experience to a I will be back experience SHE NEEDS A RAISE. because the other manager wanted to say we lied and swapped out orders when we had to come back 3 times because the orders were either made wrong or a complete different order when she mis-packaged our with Trevor’s order mind you I’m not Trevor nor do I have a chipotle label maker so that’s not possible that other manager needs training or a new job because accusing a Customer of switching out stuff when she should have just admitted oops I made a mistake and taking accountability is what a manager should do🤦‍♂️ but Simone made our night 100 times better and we will only be eating there when she’s there