Pizza Hut

Reviews

• EE

  Endy

  Jan 28, 2026
  1.0
  I spoke with a representative by phone at approximately 2:15 p.m. on January 28, 2026, and the interaction was extremely rude and unprofessional. I was surprised that a company would allow such conduct from an employee. During the call, I was attempting to place an order when the representative abruptly ended the call—twice. When I expressed concern about her tone and asked how her employer would view the way she was speaking to me, she responded, “I don’t care, that’s your business,” and disconnected the call again. I called back from the same number, and she stated that the issue was related to what I was saying. When I asked for clarification on whether the problem was my phone number or specific questions regarding my order, she began yelling. She then stated that they were busy. I explained that, as a customer, I was entitled to respectful service. The call was ended once more without resolution.
• LF

  LM Fanava

  Jan 13, 2026
  5.0
  Did carry out and as I walked in a young man was very kind and actually smiling for a late 8pm supper. Restaurant was empty, but figured it was a Sunday. Regardless it was clean as I walked in. The pizza got home and it was still hot and ready to eat. Loved that they actually put that extra cheese I ordered. Will definitely be back.
• LR

  Logan Reiser

  Jan 12, 2026
  1.0
  I ordered over $300 worth of pizza and majority of it was wrong when delivered. Multiple pizzas where missing items, If I didn't know better you would think I ordered nothing but cheese on all of my pizzas. I asked for a gluten free pizza with pineapple, and ham, I literally only got 11 pineapple cubes and 10 pieces of ham?! Worst decision on my part ever. The only good that came from this was that my employees now know Pizza Hut in Ennis may not be the best choice in the future.
• DA

  David Alvarez

  Jan 11, 2026
  1.0
  horrible service can't even go inside to go eat at 10 and they close at 12 and they had an attitude
• NT

  Nery Torres

  Dec 23, 2025
  1.0
  I placed an online order for a cheese pizza and cheese breadsticks at 6:13 PM. The confirmation stated my order would be ready for pickup at 6:33 PM. I waited until 7:00 PM and repeatedly asked to speak with a manager to confirm whether my order had even been started, but I was ignored for several times. When a manager finally came out, I was told to wait an additional four minutes, despite already waiting over 25 minutes past the promised pickup time for a very simple order. The lack of communication and acknowledgment was extremely frustrating and unprofessional. I understand delays happen, but being ignored and given no explanation is unacceptable.

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