Customers frequently reported slow service, long wait times, and issues with staff attitude, including rudeness and unprofessional behavior.
Food Quality
There were numerous complaints about food being served cold, incorrect orders, and unsanitary conditions, including staff not wearing gloves.
Cleanliness
Many reviews highlighted dirty dining areas and restrooms, with some customers expressing concern about overall hygiene.
Staff Friendliness
While some customers praised individual staff members for their friendliness, there were many reports of unfriendly and unhelpful employees.
CL
Craig Leach
Jan 22, 2026
1.0
Stopped by this establishment this evening, around 9:30. I asked for a hot fudge sundae with extra hot fudge and pecans. I received the treat, had very little hot fudge, receive no napkins. I went to sit and eat, took a better look at the treat, very little fudge. The reason I asked for extra is because they get stingy with a treat that’s costs over 4 bucks. So, I went back through the drive through. I asked her to charge me for extra fudge, told her that for some reason they don’t put much fudge on them, she said the reason was because it’s hard to push the pump to get the fudge out!! Well, that didn’t set well with me. So, I said “ so it’s hard for you to do your job, so you take it out on me? Your job isn’t near as hard as mine”. So she hands me back my card, tells me to have a good night and shuts the window. I went inside, definitely heated. The manager says “ she put plenty of fudge on it” . I told her I’d pay for it, but being told it’s too hard to pump the fudge was a crappy thing to say. I was loud this point, so she told me to leave. Yeah, I wasn’t exactly right in the way I spoke, but I give the same energy that I receive. These fast food joints are getting lazier employees and have the worst excuses for not performing their jobs correctly. What gets lost in all this, we pay with our hard earned money, but get treated like imbeciles. All I want is what my hard earned money pays for, no more or no less.
AE
Angie E.
Nov 21, 2025
1.0
They always take forever to give you your food, got come chicken thats wasn’t fully cooked, and always give their employees their break when attending customers and forget about the customer leaving them to wait longer
TF
Thomas Frierson
Nov 10, 2025
1.0
The food was cold and nasty they was not wearing gloves the Manger mellisa was very rude
Dairy Queen is located at 1126 Hwy 290, Elgin, TX 78621, USA.
What are the opening hours for Dairy Queen in Elgin, TX?
Dairy Queen is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Friday and Saturday.
How can I contact Dairy Queen in Elgin?
You can call Dairy Queen at +1 512-285-3455 for inquiries or orders.
Can I order food online from Dairy Queen in Elgin?
Yes, you can place a pickup order online via their website at https://www.dairyqueen.com/en-us/order/pickup/n/14064/.
Does Dairy Queen offer any special deals or promotions?
Yes, Dairy Queen offers exclusive deals through the DQ Texas App, which you can download for special offers.
Where can I find more information about Dairy Queen Elgin online?
You can visit their official page at https://www.dairyqueen.com/en-us/locations/tx/elgin/1126-hwy-290/14064/ or their Facebook page at https://www.facebook.com/322573491121789.
What nearby gas stations can I find close to Dairy Queen in Elgin?
Shell is a nearby gas station and convenience store close to Dairy Queen, ideal for refueling before or after your visit.
Are there other food options near Dairy Queen in Elgin?
Yes, nearby food options include Little Caesars Pizza, Sonic Drive-In, Little Beijing Restaurant, and Restaurant Guadalajara for diverse dining experiences.
What services are available near Dairy Queen related to automotive care?
Nearby automotive services include Carwash el michoacano, Jarochos 24 Tire Shop, and Caliber Collision for car wash, tire repair, and auto body work.
Where can I find fitness and beauty services near Dairy Queen in Elgin?
Close to Dairy Queen, you can find Anytime Fitness gym, Barbershop & salon, Gloria's Hair Boutique, Raquel Salon, and EmpoFuture Nail Supply for fitness and beauty needs.
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