Business Details
About
Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop El Paso S Desert. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Location
Hours
Reviews
3.7
1,100 reviews
5 stars
538
4 stars
184
3 stars
100
2 stars
63
1 star
215
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported extremely long wait times for their orders, often exceeding the estimated time, with some waiting over an hour for food that was not ready.
Customer Service
Many reviews highlighted poor customer service, including rude staff interactions, lack of attention to orders, and unprofessional behavior from management.
Order Accuracy
Several customers experienced issues with incorrect orders, missing items, and inadequate preparation of food, leading to dissatisfaction.
Food Quality
While some customers enjoyed the wings, there were consistent complaints about undercooked or poorly seasoned food, particularly fries.
Cleanliness
Multiple reviews mentioned a lack of cleanliness in the restaurant, with dirty tables and sticky floors being common complaints.
- SMSharys MarínJan 5, 20261.0If you are a DD driver or Uber be careful accepting from this store. They mark order ready when the order it’s clearly not. They mark everyone’s order ready amd made us wait like 25 minutes for each order.
- AAAli AlcharrakJan 4, 20261.0Bad customer service, did not put attention to the order and got wrong order 3 times . Not good idea to go overthere
- ARAlfredo de la rosaDec 31, 20251.0So I was just told that if I order online and people walk in and order, their orders will jump right infront of mine. Also, There's this other person who placed their order 8 hrs ago online and they are still waiting for their food meanwhile people are walking in, placing their order and picking up their food. Horrible experience.
- TFtodd foxDec 27, 20251.0Extremely disappointing experience at this Wingstop location. It seems the 3.7-star rating is well-deserved. I placed my order and two orders of fries were completely missed. This lack of attention to detail is frustrating and points to ongoing issues with customer service and management. While I do support the company, this location is not a good reflection of it.
- DSDonovan SmithDec 17, 20251.0I usually go to Wingstop about 2 times a month. I've been going to this location for the last 2 1/2 years now. This location usually under fry my wings, leaving my wings with a weird texture that I don't like so I usually set them to be cooked well-done and they never fully covers all my wings with my selected flavors (leaving roughly 4 of my 10 wings bare with no sauce). This last visit was my last time going to this location. My wife placed my order online but forgot to specify that the wings be cooked well-done. She placed it 2 mins prior to me walking into the store to verbally ask them to fry my wings fries longer. They proceed to tell me that their "General manager" mandated that no alterations can be made after the order is placed. Now this is odd because I went there just 2 weeks prior and did the same thing (and I've done this multiple times when either my wife or I forgot to set the specific preference). When I persisted in asking why I got multiple different answers like "the manager won't allow me" then " the fryer can fry longer than the set time the system sets" and my favorite "if we did this for you, then we would have to do it for everyone". This frustrated beyond belief because I can clearly see them cooking the food in the back and not setting any timers on the food (I literally saw one of the cooks take the wings out, check them, and put the wings back into the fryer). At this point 2 other employees came up behind her as if she needed back up for the angry black guy (not yelling or raising my voice mind you). This exchange went on for roughly 6 mins and since I had already paid online and it was late I decided to just walk out pissed and wait for my usual under fryed wings. Then to top it off, once I got my food the "manager" claimed they called the GM and he graced me with a one time exception. Playing devils advocate, even if you needed God's...I mean the GMs approval to cook wings a few mins longer, why not just do that from the jump after informing me of this magical new rule the "GM" just came up with then if he was going to just do what I requested from the start? Pissed me off and wasted my energy for absolutely nothing lately at night when I already have a screaming baby in the car with my wife cause we were out all day. Very poor and unacceptable level of customer service for such a simple request. Don't go to this location is if want both good service and food!
Frequently Asked Questions About Wingstop
Where can I find nutritional information?
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What are the operating hours for Wingstop El Paso S Desert?
Wingstop El Paso S Desert is open daily from 10:30 AM to 12:00 AM (midnight).
Does Wingstop El Paso S Desert offer delivery and pickup services?
Yes, Wingstop El Paso S Desert offers in-store pickup, delivery, same-day delivery, and no-contact delivery services.
Can I order Wingstop El Paso S Desert wings online?
Yes, you can order online for carryout and delivery via their website or the Wingstop app available on iOS and Android.
What types of wings and flavors does Wingstop El Paso S Desert offer?
They offer classic or boneless wings and tenders with over 11 iconic flavors, including Lemon Pepper and Original Hot.
What payment methods are accepted at Wingstop El Paso S Desert?
They accept American Express, Discover, Mastercard, and Visa credit cards.
Is there a drive-through service available at Wingstop El Paso S Desert?
No, the drive-through service is closed every day of the week.
What other dining options are nearby Wingstop El Paso S Desert?
Nearby fast food and restaurant options include Subway, Don Carbon, Carl's Jr., and another Wingstop location, providing a variety of quick dining choices.
Are there nearby facilities where I can go for urgent medical care close to Wingstop El Paso S Desert?
Yes, Concentra Urgent Care is nearby and can provide medical attention if needed before or after your visit to Wingstop.
What nearby places can I visit for fitness or recreational activities near Wingstop El Paso S Desert?
You can visit 30 Minute Hit, The Little Gym of El Paso, and Body Mind Soul Fitness nearby for various fitness and recreational activities.
Are there convenient services like gas stations or ATMs near Wingstop El Paso S Desert?
Yes, nearby you can find gas stations such as Speedway, Howdy's Gas Station, Shell, as well as ATMs including The Exchange Network and Wells Fargo ATM for your convenience.