Whataburger

4.3
3429 reviews
Whataburger Pole Sign
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Business Details

12302 MONTANA AVE STE 100, EL PASO, TX
79938, United States
(915) 921-6813
http://www.whataburger.com/
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About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
12302 MONTANA AVE STE 100, EL PASO, TX
79938, United States

Hours

Reviews

4.3
3,388 reviews
5 stars
2,189
4 stars
614
3 stars
258
2 stars
93
1 star
234

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, with specific mentions of excellent service from individual employees.

Food Quality

While some customers enjoyed the food, there were numerous complaints about incorrect orders, food being cold or poorly prepared, and issues with taste.

Cleanliness

The restaurant was often noted for being clean, although there were some reports of unsanitary conditions.

Speed of Service

Several reviews highlighted slow service, particularly in the drive-thru, with long wait times reported.

Order Accuracy

There were multiple instances of incorrect orders being received, leading to customer dissatisfaction.
  • DS
    Diana Serrano
    Nov 11, 2025
    3.0
    We went a bit after midnight. Our burgers were undercooked. I asked for buns toasted on both sides and they didn't. One of the drinks we said no ice and we still got ice. It was our first time there ...
  • MJ
    Moe Joe
    Nov 10, 2025
    5.0
    If u have not gone to whataburger, dont know what to tell u. But this one tastes like a lot of other good ones. Good people
  • JJ
    jkm
    Nov 10, 2025
    5.0
    Great customer service! While they didn't technically mess up my order, through a small mistake in how they put it all together, a misunderstanding occured with my friends regarding whose food was what. When I went back and explained the situation, they went above and beyond and made a replacement burger free of charge!
  • MT
    Maria Tonche
    Oct 31, 2025
    5.0
    I usually go through the drive thru. Delicious.
  • RA
    Ruby Anchondo
    Oct 24, 2025
    5.0
    Big shoutout to idaly I been going for yrs this is the first time I can say it’s been the best customer service EVER!! She’s amazing that needed to take time to ask for her name bc she deserves a big raise!!! Thank you so much!!!
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Frequently Asked Questions About Whataburger

What are the operating hours for Whataburger in El Paso?

Whataburger in El Paso is open 24 hours every day of the week.

Does Whataburger offer pickup and delivery options?

Yes, Whataburger offers in-store pickup, curbside pickup, and delivery services.