Whataburger

4.2
2212 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
9500 MONTANA AVE, EL PASO, TX
79925, United States

Hours

Reviews

4.2
2,192 reviews
5 stars
1,318
4 stars
450
3 stars
173
2 stars
69
1 star
182

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff, particularly during busy hours.

Food Quality

While some customers praised the freshness and taste of the food, others experienced issues with cold or overcooked items.

Cleanliness Concerns

Several reviews highlighted unsanitary conditions, particularly in the bathrooms and with food handling practices.

Positive Experiences

Despite the negative feedback, many customers enjoyed their meals and appreciated friendly service during less busy times.

Management Problems

Multiple reviews pointed to poor management and lack of accountability among staff, impacting overall customer experience.
  • RM
    Rachel Mullins
    Nov 11, 2025
    5.0
    Excellent customer service. I do my event catering through this location, and they take great care of us!!
  • TT
    Teresa Thomas
    Oct 27, 2025
    1.0
    The only good part of my drive thru visit was the friendliness of the guy taking the order. This location always makes me move to the front door, to make their window times look good. I waited for 2 grilled cheese kid's meals for way too long. There was no one behind me when I was told to move by the door. 3 cars were then helped ...at the window......while I continued to wait. Received lukewarm fries and overcooked sandwiches. I had to go back through the drive-thru to request the ketchup that I asked for the first time. The worst part was the manager standing with her back to the window, and not caring enough to apologize or acknowledge my existence.
  • AH
    abigail hernandez
    Oct 1, 2025
    1.0
    Man U guys burned my onion rings:/ and idk if they guy at the window was asking weird in purpose or he is just weird in general. I live far away from this Whataburger if not I would go back and ask for them to make them right…
  • AM
    alan Moreno
    Sep 27, 2025
    1.0
    Costumer service isn’t there, rude Team Leaders.
  • KR
    Kristy Rhoades
    Sep 14, 2025
    1.0
    Do not eat here! An employee was seen coming from bathroom with his gloves still on! He was wearing an apron so I'm certain he was a cook! Flat out disgusting!

Frequently Asked Questions About Whataburger

What types of pickup and delivery services does Whataburger offer?

Whataburger offers in-store pickup, curbside pickup, and delivery services for customer convenience.

What are the operating hours of the Whataburger location at 9500 Montana Ave?

This Whataburger location is open 24 hours a day, 7 days a week.