Whataburger

Reviews

• EM

  Erik A Molina

  Mar 16, 2026
  5.0
  Great food and the people there treat you like family. Love this place!
• JO

  Jay Owe

  Feb 21, 2026
  5.0
  Food was delicious , this location is the best one in El Paso . The cleanest not the fastest but food is always fresh
• MV

  Matt Vinson

  Feb 15, 2026
  2.0
  I love Whataburger and want to love this one since it’s right around the corner from our house, but the drive-thru wait is always crazy and I don’t see any effort from employees to make it faster. I waited 10 minutes for a single order of onion rings today, which seems excessive.
• EC

  Elisa Chacon

  Feb 14, 2026
  1.0
  Ordered through the drive thru. Young man at the window would not wipe the soda off of our drinks. Then when I asked for ketchup he gave me 1 for a number 1 and a number 2 meals both with fries. I had to pull forward amd when I asked for more ketchup he pretended to not hear us and he said im having a hard time hearing you and walked away. I asked for manager he replied they're inside and still didnt get me ketchup or napkins. I walked to the drive thru and asked for ketchup and he threw the one I gave him back angrily in the trash can and said to move away from the vehicles. I thought he would bring me ketchup as I waited in the drive thru line. I went inside spoke with the manager and explained the issues and bad customer service to her. She said she would have a talk with him and thanked me for bringing it to her attention. If that young man doesnt like working in the food industry and getting customers what they want while being aggressive and rude to customers you should definitely get rid of him and get the tall girl with the long nails a raise. She knows customer service. He just had a tantrum and it showed. He doesnt need to be there in the first place. Have some respect for yourself and the company you work for. We were never rude with our requests,we said please and thank you for each one. Leave customer service jobs for those who can do it right. Ultimately the food was great! Hopefully next time we will have a better experience. And i really hope that the manager doesnt just overlook his intentional rude behavior because i dont want anyone else to go through what we did. Have a great day whataburger.
• RT

  Richard Torres

  Feb 7, 2026
  1.0
  This Whataburger consistently messes up drive-thru orders, by leaving out food items. This isn’t an occasional mistake — it happens regularly. Order accuracy is a basic expectation, and the repeated errors suggest a lack of proper training, attention, or lack of supervision. Customers shouldn’t have to return to the store to receive items they already paid for. I like Whataburger, but this location seriously needs to address employee training and accountability. Managers do your jobs!!!

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