Whataburger

4.0
968 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • TakeoutAvailable
  • Credit cardAvailable
  • DebitAvailable

Location

Whataburger
13391 GATEWAY WEST BLVD, EL PASO, TX
79928, United States

Hours

Reviews

4.0
968 reviews
5 stars
572
4 stars
130
3 stars
66
2 stars
51
1 star
149

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service experiences.

Food Quality

There were mixed reviews on food quality, with some customers praising the taste while others noted that the food was cold or of lower quality than expected.

Cleanliness

Several reviews highlighted cleanliness issues, including dirty tables and unsanitary conditions in the restaurant.

Staff Performance

While some staff members received praise for their friendliness and efficiency, others were criticized for rudeness and lack of professionalism.
  • SL
    Sonia Lemus
    Jan 4, 2026
    5.0
    The food was amazing and fresh. The service was also amazing, from ordering to dining in. Specially the great service of Bryan Aguirre, don’t know if he is a manager but he had amazing customer service. Very attentive to our service. Also to other customers. Very polite. 👍🏼🙌
  • MR
    Michelle Ramirez
    Jan 3, 2026
    5.0
    If you live in Texas or visiting, a Whataburger stop is a must. Road-trip from California and this is always on my list to stop at. Good burger, big size. Shakes are awesome.
  • BA
    Brandon Au
    Jan 2, 2026
    1.0
    Just went to return a burger because they put a sauce that my wife is allergic to that we didn’t ask for. The manager brought it up to the employee that made it and he said “really? She just came back because of the mayo?”. Had to stop myself from making it a personal problem. Horrible service. Mad that they have to do their job right.
  • LP
    Liz Pena
    Dec 27, 2025
    1.0
    I usually enjoy Whataburger, but this visit was really disappointing. I waited over 20 minutes for just two meals, even though it was not that busy and cars behind me were getting their orders before mine. When I finally received the food, it was cold and the meat looked old and unappetizing. This experience was frustrating and not what I expect from Whataburger.
  • LB
    Lalo Bueno
    Dec 24, 2025
    5.0
    Came here and GREAT CUSTOMER SERVICE THIS IS THE ONLY STORE I SEE A FEMALE WORKER SCRUBBING ALL THE CHAIRS HONESTLY SHE DESERVES A RAISE OF MANAGEMENT DOESN'T SEE THAT THEY WILL LOOSE A GREAT WOMAN. FOOD WAS ON POINT

Frequently Asked Questions About Whataburger

Where is Whataburger located?

Whataburger is located at 13391 Gateway West Blvd, El Paso, TX, 79928, US.

What are the operating hours of Whataburger?

Whataburger is open 24 hours a day, seven days a week.