Wendy's

3.4
267 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
12701 Montana Ave, El Paso, TX
79938, United States

Hours

Reviews

3.4
267 reviews
5 stars
114
4 stars
45
3 stars
18
2 stars
11
1 star
79

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Food Quality

Numerous reviews mentioned that the food was often cold, old, or poorly prepared.

Customer Service

A significant number of customers expressed dissatisfaction with rude or unprofessional staff behavior.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant, including dirty floors and unclean food preparation areas.

Service Speed

Customers frequently complained about slow service, with long wait times for food.
  • AM
    Adrienne Marie
    Nov 17, 2025
    1.0
    Do I want my change??? Of course I want my change. Why was i even asked....
  • AE
    Antonio Esquivel
    Nov 16, 2025
    2.0
    Whoever the kid in the front Justin is they need to follow his work ethic. Managers act like they own the place he's the one always busting his behind.
  • AB
    Ashley Bernhard
    Oct 23, 2025
    1.0
    We frequent this Wendy’s and stopped to grab some lunch on the way home. They completely forgot one of my meals so I had to circle around and ask for it. The food all tasted very old like it had been sitting out for a while and the iced coffee I got tasted sour like it was spoiled.
  • MS
    Manuel Saenz
    Oct 15, 2025
    5.0
    Used drive thru to get some frostys for the kids, tried all the new frostys they have, the original chocolate is still the best.
  • KK
    Kelsee Kovacik
    Oct 11, 2025
    1.0
    We’ve given this place many chances and they almost always disappoint. They either forget all of your items or barely try when preparing your food. They literally don’t care about good service.

Frequently Asked Questions About Wendy's

Is Montana Ave & Rich Beem Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.