Wendy's

3.4
273 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
12701 Montana Ave, El Paso, TX
79938, United States

Hours

Reviews

3.4
273 reviews
5 stars
116
4 stars
46
3 stars
19
2 stars
12
1 star
80

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff interactions.

Food Quality

Many reviews mentioned old or cold food, incorrect items, and poor preparation.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty floors and unclean food preparation areas.

Management Concerns

Feedback indicated poor management practices, including lack of staff training and inadequate customer service response.

Positive Staff Interactions

Some customers highlighted friendly and helpful staff members, particularly during drive-thru service.
  • BC
    Bear Covarubia
    6 days ago
    2.0
    Store was very dirty, tables, sticky, floors, dirty
  • JF
    Jazmin F
    Jan 1, 2026
    1.0
    They are so rude here and the place is so dirty you can tell they dont pay attention to detail. They are always messing up with mobile orders and half of the staff has no idea what's going on. Such a shame. But good thing is mcdonalds is across the street.
  • AJ
    Aviance Jiron
    Dec 16, 2025
    5.0
    It's always very hot in there.
  • DD
    dereck90
    Nov 29, 2025
    5.0
    Fast and efficient! Food was great! Thank Y’all!! Kiosk 254!
  • RF
    Ruby E Felix
    Nov 25, 2025
    1.0
    They forgot part of the order and would not give refund for item. GM only gave me until the end of day to return for my missing item. Contacted corporate and they voiced the restaurant IS ABLE to give me a refund over the phone and it is NOT customary to refuse refund. Corporate gave full refund and gave complaint to the District Manager. I will not return and the rating fits the restaurant. Go to Zaragoza.

Frequently Asked Questions About Wendy's

Is Montana Ave & Rich Beem Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at Wendy's on Montana Ave in El Paso, TX?

The drive-thru is open from 6:30 AM to 2:00 AM Monday through Thursday, 24 hours on Friday and Saturday, and from midnight to 2:00 AM on Sunday.