Order Accuracy
Numerous customers reported issues with incorrect orders and missing items, particularly in drive-thru and mobile orders.
Food Quality
Many reviews highlighted poor food quality, including cold, stale, and improperly prepared items.
Service Issues
Customers frequently mentioned rude or inattentive staff, long wait times, and poor customer service experiences.
Cleanliness
Several reviews noted unsanitary conditions in the restaurant, including dirty tables and sticky floors.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and enjoyed certain menu items, indicating occasional positive experiences.