Wendy's

3.9
1303 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1890 Zaragoza Rd, El Paso, TX
79936, United States

Hours

Reviews

3.9
1,303 reviews
5 stars
614
4 stars
336
3 stars
146
2 stars
59
1 star
148

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior from management.

Order Accuracy

Many customers reported issues with incorrect orders and incomplete items, leading to dissatisfaction.

Food Quality

Feedback on food quality was mixed; while some enjoyed their meals, others complained about old or poorly prepared food.

Cleanliness

Several reviews mentioned cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.

Speed of Service

Customers frequently noted slow service, particularly during busy times or late-night hours.
  • FC
    Fabiola Cano
    Jan 3, 2026
    5.0
    Muy ricas las hamburguesas, las papas deliciosas!!! Y las aguas muy buenas. No soy fan de la comida rápida pero esta si me gustó
  • RM
    Rosalinda Moreno
    Dec 25, 2025
    2.0
    I was there today for a quick bire. Bill, announced there was alot of people and the wait time would be longer than usual. I asked about my order and he replied, "You should have stayed home and cooked". This is appauling and very unprofessional. How can you run a business with employees that make your institution look and feel bad. Won't return again.
  • AR
    A Rod250
    Dec 22, 2025
    4.0
    Monitor the Biggie Bag they always charge the customer for a large drink.
  • KN
    Karen Nava
    Oct 24, 2025
    5.0
    Excelente servicio todos muy amables y sobre todo la comida está deliciosa definitivamente volvería a ir
  • VN
    VAUGHN NELSON
    Oct 10, 2025
    1.0
    I thought I’d come in to this Wendy’s for a nice late dinner first time I’ve ever been yelled at by a manager because I couldn’t understand what she was saying she kept repeating over and over if I wanted jalapeños and I kept saying no nice simple order ordered basically a chicken BLT sandwich meal And a large chili with cheese and onions seem simple yes but apparently not to her. She kept yelling back my order and to top things off on her shirt. It says she is the general manager well apparently she should not be in charge of this place. It really pissed me and my family off. Something needs to be done. I don’t feel I should be disrespected for something I didn’t do. I ended up asking for a ranch and a barbecue sauce and she turns around and wants to charge me for everything very very unprofessional. I will come back again, but hopefully things get changed.

Frequently Asked Questions About Wendy's

Is Zaragoza Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at this Wendy’s location?

Drive-thru is open from 6:30 AM to 2:00 AM Monday through Thursday, open 24 hours on Friday and Saturday, and open from midnight to 2:00 AM on Sunday.