Tropical Smoothie Cafe

Reviews

• JM

  Julio Cesar Martinez

  1 day ago
  2.0
  Make sure to check all food items/add-ons are in the order correctly when doing a delivery order. It’s been happening frequently that not all items/add-ons are included in the order. Called to notify and was handed to the manager to explain and ask to get a refund (since it has happened before in this location and Fountains location). Resolution was made with alternative, however it wasn’t cool that she initially assumed I was lying.
• BC

  Brandon Chambers

  Mar 6, 2026
  5.0
  Every time I go here it’s a great experience and the customer service is always top tier.
• NP

  Neomi Perez

  Mar 1, 2026
  3.0
  I love the smoothies here was I came to get one once I entered I saw staff was busy so I waited patiently at the register. A guy came in and went to the other register and the girl the piercings on her face greeted that gentleman and took his order before mine so I was a little annoyed . Then she takes my order. I got my order. I left and once I got home, I realized they gave me The wrong flatbread I ordered so I called management to let them know I got the wrong sandwich if I could go back and get another one I asked for originally, he said it would be ready for me then I asked what do I do with the flatbread and he said I can keep it so then I went back to pick up my flat bread that I had originally ordered and once I entered, I told the same lady that’s when she told me if I had the flatbread that they messed up on. I had advised that I called the manager and they said I can keep and she told me that she need the flatbread back in order to give me my order even tho they messed up my order . I’m just very disappointed in service overall.
• HE

  Hersh Eylonga

  Feb 28, 2026
  2.0
  Went in for my favorite smoothie. They refused to sell it because they were missing one, yes 1, ingredient. I said it was fine without the one ingredient and the girl was super rude and said she couldn't sell it to me. Staff needs better training on selling and customer service. Came to a different location and asked about my experience at Mesa and they kindly apologized for the terrible service at Mesa location, said it's definitely a bad employee, they should've sold the item to me.
• CS

  Celeste Short

  Jan 21, 2026
  5.0
  Helpful staff, lots of add ins, great flavors, clean bathrooms

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