Subway

4.0
388 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local El Paso Subway® Restaurant at 1830A Montana Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
1830A Montana Ave, El Paso, TX
79902, United States

Hours

Reviews

4.0
388 reviews
5 stars
195
4 stars
92
3 stars
42
2 stars
14
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often being rude, dismissive, or unhelpful.

Food Quality

Several customers reported issues with incorrect orders and inconsistent portion sizes, leading to dissatisfaction with the food.

Cleanliness

While some customers praised the cleanliness of the location, others noted dirty restrooms and unkempt dining areas.

Management Issues

Feedback indicated problems with management, including unprofessional behavior and lack of support for staff, contributing to a negative customer experience.

Staff Attitude

Many reviews mentioned staff members having a negative attitude, which affected the overall dining experience.
  • MM
    Marisol Morales
    2 days ago
    5.0
    So Good and clean, delicious
  • DG
    Daniela Gallardo
    Aug 26, 2025
    1.0
    We recently ordered from Subway's website with delivery through DoorDash, but when we received our order, one of the items was missing. When we contacted the store to report the issue, the representative who answered the phone was extremely rude and argumentative, stating that she had prepared the order correctly and blaming DoorDash for the missing item. I was trying to explain to her that if I had made the order through DoorDash I would understand that it was them I needed to talk to, but since I made the order through their website, they should be able to take responsibility, even DoorDash redirected me to them. I asked to speak with a manager and provided my contact information, but unfortunately, no one called me back. The lack of customer service and poor communication was disappointing, especially considering the issue was with a simple sandwich. Hopefully, Subway will take steps to improve their customer service in the future
  • OG
    Oscar Garibay
    Jul 22, 2025
    2.0
    The place itself is very nice clean, well-maintained, and inviting, which I really appreciated. However, the customer service could use some improvement. During my visit, Jaqueline seemed impatient while preparing my sub, and asking for just a bit more of an ingredient appeared to bother her. The portion sizes also felt inconsistent. What stood out even more was how she responded to someone who came in asking about a job. Her immediate and dismissive “NO” came across as unprofessional and could easily be interpreted as discriminatory. I hope this feedback helps improve the customer experience
  • LM
    Lupita kitchen y mas
    Jul 15, 2025
    1.0
    when I enter there was only me and the 2 people to make the food and they took long to serve us like didn't want to and at the end they didn't make the food like I wanted it
  • SW
    Shadecie Walker
    Jun 2, 2025
    3.0
    I recommend you check your ice dispenser.

Frequently Asked Questions About Subway

Where is Subway located in El Paso?

Subway is located at 1830A Montana Ave, El Paso, TX 79902.

What are the operating hours of Subway at 1830A Montana Ave?

Subway is open daily from 9:00 AM to 10:00 PM.