Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local El Paso Subway® Restaurant at 10060 McCombs Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.
Order Accuracy
Many customers reported issues with incorrect orders, missing ingredients, and overall dissatisfaction with the quality of their sandwiches.
Cleanliness and Maintenance
Several reviews mentioned unsanitary conditions, including dirty facilities and broken equipment, contributing to a negative dining experience.
Ingredient Availability
Customers frequently noted that the shop was often out of key ingredients, impacting their ability to order what they wanted.
Speed of Service
While some customers experienced quick service, many others reported long wait times and slow service, particularly during busy hours.
MC
Marcos Caro
Nov 10, 2025
1.0
Genuinely the worst service ever in any subway in the area, I usually order online and am used to being ignored but the staff behind the counter having to wave them down to get my order because they have no pickup counter. However, the times I have tried to order in person I feel rushed to choose the next item on my sandwich as every staff member seems to be annoyed at the fact I am there even if no one else is in the shop.
My last, and this will be my last visit, I tried to order something different and try to order the $6.99 meal of the day( usually I get a regular foot long) and made the mistake of adding and extra cheese, I was not informed at this beginning stage of the sandwich process that it would change the price and was led to believe I was getting the $6.99 meal of the day until the end of the process where I had to pay more because of one simple change that I could have been warned about. This led me to having to go and get change as I can in hoping to the the meal of the day with the cash I had on hand, when I asked if it was okay to do so I was look at with a bit of disgust and annoyance from the staff behind the register and I felt a bit embarrassed.
I want to emphasize this behavior does not only come from the staff but what seems to be the manager as well.
They force customers to buy something to use the restroom, however I did see the manager excitedly greet a customer by name and offer the bathroom key no problem when asked without them buying anything so it seems there are exceptions.
TLDR
THE STAFF HERE ARE VERY RUDE, WANT YOUR MONEY JUST TO USE THE RESTROOM, AND DONT EVEN WANT TO HELP CUSTOMERS
CM
Cookie Monster
Oct 22, 2025
1.0
Placed an order thru the app to get delivered and called because it was taking for ever and I live like 4 blocks away. They don’t answer the question then I hung up and it kept going to voicemail. Like do your job at your job. It’s a sandwich shop you’re not in the army and everything needs pin point attention or something will happen. Imma keep going cuz it’s by my house but I’m never afraid to put someone in their place play with me in person.
SS
Sam
Oct 17, 2025
1.0
Always out of ingredients
MA
Melissa Amos
Sep 8, 2025
1.0
Went during lunch hour, there were two workers, 3 customers ahead of me. Took 25 mins to get my order. I ordered chicken teriyaki but the chicken had no teriyaki sauce, the toaster was out of service, there was no ice for the drink fountain, some items they were out of. Will never go baclk.
JJ
Jessica J
Aug 15, 2025
1.0
I went here to get a subway and first they didint put one i ordered 3 gave me 2 and then i put toasted bread but it was old and cold super hard and then they put shredded chiken when i ordered grilled they did everything wrong terrible customer service