Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in El Paso, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 10655 Vista Del Sol for the ultimate SONIC experience!
Location
Hours
Reviews
4.0
1,442 reviews
5 stars
752
4 stars
300
3 stars
190
2 stars
50
1 star
150
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for food and drinks, often exceeding 30 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor communication regarding orders.
Food Quality
Feedback indicated inconsistent food quality, with complaints about stale or poorly prepared items, as well as unsanitary conditions.
Staff Attitude
Several customers experienced rude or indifferent service from staff, contributing to a negative overall experience.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service during their visits.
- SVSaul Valdiviezo2 days ago1.0Terrible service, it takes 30 minutes to deliver Pésimo servicio
- JRJ RDec 16, 20253.0That footlong should be renamed sharppy there so skinny it fills yr paying for the paper scrap so disappointed 😞 👎👎👎👎👎👎👎👎
- MMMia MartinezDec 11, 20251.0Overall, the experience was disappointing. The environment appeared unsanitary, and while we waited more than thirty minutes for our food, we observed a staff member putting her fingers in her mouth, using her phone, and working without a hairnet. There also did not seem to be any sense of urgency among the employees. When we finally received our order, the blast was completely melted and we had to request a replacement.
- DADelia AguileraNov 25, 20251.0Took advantage of the BOGO special. Burger not seasoned and lettuce was extremely wilted! Picture doesn't do justice. Hopefully lettuce will be fresh next time. TOO BAD YOU DON'T GET HALF OFF DRINKS LIKE BEFORE...
- QQqualitypuddingOct 23, 20251.0⭐ Updated review down below. I shouldn't have to doctor up my food because you guys are allergic to making stuff correctly. Anytime I order a drink that has cream, or the dirty Dr Pepper, it tastes like I'm drinking straight lime juice with Dr Pepper sprinkled in. One time I had 6 limes in a singular drink... You're supposed to put 2 max. 🤢 Not to mention stale food. I've had fries so hard it feels like I'm about to break a tooth, and buns so stale I had to eat just the hotdog. I've also called the store a couple of times, normally I don't have a problem with waiting or the phone not being answered, however, the last time I called the store, he answered, listened to about 3 words and then hung up on me. I called again thinking it was an issue on my end but he did it again. My partner called on his phone only for the same thing to happen. I have worked in the fast food industry, and I completely understand how difficult it can be, but there's absolutely not excuse for this quality of service and food. ⭐ Hi, just reposting this to be sure this is reread! I hardly ever have problems with stores, infact, even if I have a mild experience I always to come up with the good in hopes that I just came on an off day. You should manage your own employees, considering how many awful reviews there are of this location. I shouldn't have to bother your staff about my experience because I know they won't listen because, I am not their manager. Speak with them yourselves. It's not the customers job to rally the team. We've made many reviews and given many complaints.