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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in El Paso, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 2270 Trawood for the ultimate SONIC experience!
Many customers reported poor service, including rude staff and incorrect orders.
Food Quality
Several reviews mentioned issues with food freshness and incorrect items being served.
Speed of Service
Customers experienced long wait times, particularly during late hours, with some stating it took too long to receive their orders.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency.
BP
Brandon Perez
4 days ago
5.0
I just got off of a long day at work and I was happily greeted by Ava in the drive through! I was so pleased by her energy and enthusiasm it just made my night 😊
DC
Dago Chapa
Dec 31, 2025
5.0
I ordered something and they didn't have it and they refunded my money even though they did offer to exchange. They're the only Sonic that offered to refund my money anytime what I ordered isn't available so I think they're good for that.
GM
Giraffe Man1
Dec 18, 2025
1.0
Food was burned and the hotdog had an expired weenie/frank, my burger was overcooked and burned
AM
Alex Magallanez
Oct 13, 2025
1.0
they put cheese on my cheese burger when i told them NO cheese because im lactose and tolerant this is so unacceptable 1 STAR
JR
Jessica Reyes
Sep 27, 2025
1.0
Me and my bf went late last night after we got out of work…he found a hair in his food (disgusting) this was after a pretty rude and very slow drive thru experience already. Pretty gross overall