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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in El Paso, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 6610 Montana Avenue for the ultimate SONIC experience!
Numerous customers reported slow service, long wait times, and incorrect orders, indicating a consistent problem with efficiency and order accuracy.
Food Quality
While some customers enjoyed specific menu items, there were complaints about food being cold, poorly prepared, or not meeting expectations.
Staff Attitude
Several reviews mentioned rude or indifferent staff behavior, contributing to a negative customer experience.
Positive Experiences
Despite the issues, some customers praised the drinks and specific food items, as well as individual staff members who provided good service.
GC
Gjermundson Clark
6 days ago
5.0
I usually come here to order food when I have free time or just whenever I get hungry.
SG
stitch girl
Jan 2, 2026
2.0
The person talking my order wasn't paying attention to me as was trying to place my order. Ihad to repeat it because he was not listening. The girl at the window was not exactly friendly. I almost felt like I was bothering them. I was the only person there and had wait for a while for my food. I thought it was it was being mad fresh but that was not the case. My fries were cold and hard, the chicken patty was dry and hard as well. The bun on my coney was hard on the ends. I normally have a good experience at this location but tonight I was very disappointed.
AB
Alyssa Buchanan
Dec 23, 2025
1.0
Literally the WORST sonic in the world. I’ve been to this location multiple times where I wasn’t even helped. I’ve also waited 45 mins in the drivethru sandwiched between two cars. Currently on one and a half hours of waiting on a DoorDash order from them.
My dasher has been there for over an hour waiting on our food and door dash won’t let me cancel. I’m not sure if the workers are drugged out or what but that’s the only idea I would have. If your reading this Don’t go here. I ordered at 10:30 and it’s currently 12:03. Absolutely the worst service this place should be closed down
MP
Medusa Produsa
Dec 23, 2025
1.0
This was the most unbelievable slowest sonic I’ve ever been to, shouldn’t even be called sonic
EE
Eric
Dec 18, 2025
1.0
Been waiting in the drive thru line for 20 min. 2 burritos and French toast sticks. There was 1 girl working the whole store. That's on management not her