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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in El Paso, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 12400 Edgemere Boulevard for the ultimate SONIC experience!
Customers frequently reported long wait times for their orders, often exceeding 30 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food.
Customer Service
Feedback indicated that staff were often rude or unhelpful, with several customers expressing dissatisfaction with management.
Food Quality
While some customers enjoyed the food, there were numerous complaints about cold or poorly prepared items.
SD
Shana Davis
1 day ago
1.0
I ordered a few drinks, a burger, and some grilled cheese sandwiches during my recent visit. While the wait time was longer than expected, the most concerning issue was the burger itself. It was severely undercooked—completely raw in the center (see photo).
This was extremely disappointing and frankly unacceptable from a food safety standpoint. Serving meat in this condition poses serious health concerns.
Due to this experience, I will not be returning to this location, and it has significantly impacted my trust in ordering meat items from this establishment in the future.
AB
Aiaiza Blanco
Feb 10, 2026
1.0
I waited for an hour and a half for my food and never got it. I even ordered 30 minutes prior to arriving. And no option to get mine money back makes it worse. Never go here. They take forever.
JW
Jesse Ware
Jan 3, 2026
1.0
This place is trash. High employees getting order wrong. Called and spoke to a manager on duty and he sounded incompetent and high as well. They are very rude. The food i did get was nasty and old. Would not recommend at all. Sonic has definitely lost their touch and customer service.
JD
Jordan d
Dec 19, 2025
1.0
Waited over 30 minutes for 2 drinks
BM
Beth Mangongo
Dec 3, 2025
1.0
I ordered from the app and went to go pick up the food. I waited about 15 minutes to get the food. I realized we were missing a burger. I moved to a different booth so I could press the light and tell them. We waited another 30 minutes, till I asked for a manager and finally my child got his burger. That is my last visit to this location.