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Sonic Drive-In

3.9
(954 reviews)

Business Details

7391 Alameda Avenue, El Paso, TX
79915, United States
(915) 881-1170

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in El Paso, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 7391 Alameda Avenue for the ultimate SONIC experience!

Location

Sonic Drive-In
7391 Alameda Avenue, El Paso, TX
79915, United States

Hours

Reviews

3.9
954 reviews
5 stars
502
4 stars
181
3 stars
96
2 stars
51
1 star
124

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

While some customers enjoyed the food, many complained about cold or poorly prepared items, including stale buns and incorrect orders.

Drive-Thru Issues

Many reviews highlighted problems with the drive-thru, including unresponsive staff and long wait times.

Management Concerns

Several customers expressed dissatisfaction with management, citing a lack of oversight and poor customer service training.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and enjoyed the food and drinks.
  • EO
    Elizabeth Ortiz
    2 days ago
    5.0
    Solo que el estasionamiento estaba sucio
  • SS
    snoops
    3 days ago
    1.0
    This is by far the worst sonic I've ever been to. Yesterday I arrived in the drive thru line and after 10 minutes I arrive at the speaker to order. Nobody came to the microphone, and with the line being so long to get to the window, I decided to order at one of the lanes. God this was a mistake. I ended up waiting almost 20 minutes for them to answer the screen in the lane. When they finally answered I was met with a rude employee who acted as if I was burdening them when asking for my order. I even asked "is it okay if I place this order?" because of the way the employee was speaking to me. After all is said and done, I was at sonic for around 45 minutes before I even got my food. That's ridiculous. I could've gone to a steakhouse or a sit down restaurant and gotten my food faster than this place. I thought it was supposed to be called Sonic for a reason. On other occasions at this location, I've been turned away for no reason at all. One time I pulled into the drive through and an employee told me "We're not taking orders right now, find somewhere else to go." I have reached out to sonic customer support and they have nothing to say about my experience nor do they intend on mending the situation. This company, especially this location does not care about its customer service. I simply think it is ridiculous how they treated me as a guest.
  • MK
    Monica Kerce
    4 days ago
    1.0
    I have been in line 40 min with two cars
  • JA
    JJ Alvarez
    5 days ago
    1.0
    They only put 3 jalapeños in my breakfast sandwiche .I still got charged for extra condiments
  • CB
    Carlos bustillos
    Feb 1, 2026
    1.0
    If I could submit with no stars, my review would be that way! Drive thru was terrible! Waited for my food for 20+ minutes just for them to completely forget half of my order. The chicken tenders look burnt and super small the bread feels like a piece of plastic. Would’ve been better off throwing some dinosaur nuggets in the air fryer.

Brand Certified Facts from Sonic Drive-In

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Certified February 22, 2026Yext Knowledge Graph
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