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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in El Paso, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 14510 Pebble Hills Boulevard for the ultimate SONIC experience!
Numerous customers reported long wait times and poor service, with many experiencing incorrect orders and rude staff.
Food Quality
While some customers enjoyed the food, there were frequent complaints about incorrect orders, cold items, and overall declining quality.
Customer Service
Mixed reviews on customer service; some praised friendly staff, while others highlighted rudeness and lack of attention from employees.
Management Concerns
Several reviews pointed to poor management and training, with calls for better oversight and employee accountability.
JD
Julian Duran
Feb 14, 2026
1.0
15+ minutes for 3 drinks is unacceptable
SD
scott dimmick
Feb 1, 2026
1.0
I’ve been to this location a few times, and honestly, the only thing worth mentioning is the drinks—and that’s only if they manage to get the order right. It’s disappointing to see such a great franchise decline so much.
PM
Patrick Melton
Jan 20, 2026
1.0
Imagine being a business that doesnt accept bills larger than 20. That to me means you dont trust your employees and you think they are going to steal. Hire better staff and you dont have to worry about it. Will never go back again. Period
HM
Hector Molina
Jan 7, 2026
1.0
pebble hills location Terrible service, more than 30 minutes waiting for a cold burger, and the slushie thawed and watery
MS
Michael Smith
Jan 1, 2026
1.0
Never have any of the blast ingredients I ask for. Every time the drive thru is slow and service is horrible. This location needs to be closed