Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 2401 Zaragoza in El Paso, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous customers reported issues with burnt, cold, or poorly prepared pizzas, leading to dissatisfaction with the overall food quality.
Customer Service
Many reviews highlighted poor customer service experiences, including rude staff, long wait times, and unhelpful management.
Delivery Issues
Customers frequently complained about late deliveries, incorrect orders, and lack of communication regarding their orders.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and inadequate restroom facilities.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed their meals, indicating that there are occasional positive experiences.
DM
Debra Mcleod
2 days ago
1.0
Order by phone went to pick it up so I opened the box before I left the restaurant the pizza was dry out look like it was sitting under a light for hours I said hey look at this the employee said I'll make another one lucky I open the box before I left i would have drove off go home and been piss off
TS
Terence Spillane
6 days ago
5.0
Great friendly staff and pizza and wings were perfect. Thank you Pizza Hut.
WC
Wrathful Crumpet
Feb 19, 2026
1.0
‼️THEY CAN'T BAKE PIZZA,THEY BURN IT‼️ DON'T ASK FOR A REFUND OR CALL,THEY ARE RUDE AND DON'T CARE,JUST DON'T ORDER‼️
Ordered the big New Yorker Feb 9, and got the most burnt pizza I've ever seen in my life. Drive 20 mins back to get it remade, ONLY FOR THEM TO BURN IT AGAIN LOL! Making pizza is not that hard. The thinner the bread, the less time it takes to cook! Please RETRAIN YOUR STAFF OML. I reached out online as well and never heard back. I already didn't order from here, good to know not to come back to this location. Called to complain only for a crackly voice that I didn't understand to get upset BECAUSE I was complaining and hung up on me. I'm not going into the store, fix your phone and your attitudes.
DB
Debbie Brown
Feb 5, 2026
1.0
The pizza was gross. Didn't rise and was raw in the middle. When taking it back they didnt offer an apology only said that other customers dont complain. Honestly get your food elsewhere. It was really awful.
AM
Alevin Mclaren
Jan 24, 2026
3.0
Puros adolescentes trabajan en la cocina! Todos distraídos! Los pedidos disen ready en la pantalla pero no están completos ! Espera en tiempo el doble! Creo que necesitan alguien mayor y más responsable! Un manejador que dirija bien este lugar! Aquí no parece haber ni Gino en este turno por la tarde y en sábado! X