Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 4860 Woodrow Bean Transmountain in El Paso, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Customers frequently reported long wait times and poor customer service, with many expressing frustration over unacknowledged orders and rude staff.
Food Quality
There were numerous complaints about the quality of food, including undercooked pizzas, incorrect orders, and lack of toppings.
Inconsistent Experience
While some customers praised the food and service, many others noted inconsistencies in their experiences, leading to disappointment.
Delivery Problems
Several reviews highlighted issues with delivery, including wrong orders, late deliveries, and poor communication regarding order status.
SS
Stephanie Salas
Feb 6, 2026
2.0
ALWAYS has a long waiting time.
I understand the large amount of orders received daily but as a DoorDash driver this is very inconvenient all around for the driver and the customer. The customer is expecting fresh and hot food and delivered in a timely manner.
As I sat waiting for my order today I realized they have one guy doing many tasks including drive through, dine in and pick up orders.
I’m no manager but maybe hire an extra person to help in lobby. I’m just very shocked at the waiting times at this establishment, very unprofessional and very inconvenient.
RR
RatedR9o7
Jan 25, 2026
1.0
This was my go to since I been stationed out here food was always amazing and great service but I think they changed management and the people that worked there are gone cause now the food is garbage quality, my pizza had barely any sauce and cheese like they ran out of ingredients. I was sitting at the drive thru window for 10 mins before somebody finally acknowledged I was waiting there so I can collect my order that I placed online. Won't be back again to this location
MM
Monique Martinez
Jan 15, 2026
5.0
Austyn was super patient and helpful while I was waiting to hear back from my team on what to order. He was super understanding.
EG
Eric G
Dec 31, 2025
1.0
Ordered delivery, simple enough to order online. Somehow when the food got delivered it was someone's else's food. We ordered pizzas, wings and pasta. We got the pies but the wings were wrong and no pasta. Tried calling the store, but off course that was pointless since they never picked up. Hopefully this is not the usual way the new pizza hut does business. Oh as far as taste, none of the kids liked the pizza and the wrong wings were spicy hot they couldn't eat them. Thanks Ayvaz for the awesome New Year's Eve.
CW
Cody Waltman
Dec 16, 2025
1.0
Took over an hour to get our pizza. The 2 letter Pepsi was open and flat, pizza tasted like cardboard. Never ordering from them again. What happened to Pizza Hut? They used to be good? Now they can’t even get a Pepsi right.