At Papa Johns Pizza in El Paso, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best El Paso pizza for any occasion. Call us for pizza delivery in El Paso or stop by 3910C DYER ST for carryout to order the best pizza in El Paso, along with breadsticks, wings, and more!
Numerous reviews highlighted poor customer service experiences, including rude staff and unhelpful responses to complaints.
Delivery Issues
Many customers reported problems with delivery, such as incorrect addresses, cold food, and long wait times.
Food Quality
Several reviews mentioned declining food quality, including raw dough, burnt items, and issues with freshness.
Positive Experiences
Despite the negative feedback, some customers praised the pizza taste and appreciated friendly service during their visits.
EM
Evan Morales
Dec 20, 2025
1.0
Didn't put my sauces in the bag and just threw a little buffalo sauce on some plain wings and called it a day. Called and they just want to transfer.
MA
Michael Amasalian
Dec 10, 2025
1.0
This is great, please read… a delivery driver (Jamal) showed to drop off my order but would not bring the pizza upstairs. He called me several times (I had no idea who he was) but when I answered he never said anything so I just hung up after a few seconds of silence. But even though he never reached me by phone, he still never took the initiative to bring the pizza to my door (the apartment number is on the order). He took the pizza back to the store and the store never called either. So I called the store about an hour afterwards and just got told all of that, and that if I still wanted the pizza that it was under the lamp/oven. Almost $40 and a 20% tip and this particular driver could not bring the food to my door.
Additionally, I just came to the store to get the refund receipt, and nothing but attitude from what I am assuming is the delivery driver.
BC
Bea C-Whitt
Nov 25, 2025
2.0
Likely won't be ordering here again after Sunday night when we ordered delivery, three pizzas, breadsticks, spicy garlic sauce, and a 2 liter soda. The driver delivered to the wrong house and when I called about it they were gracious enough to remake and redeliver the order, but when the driver headed our way for a second time he called me and started going on and on about how he delivered to the correct house because it was at the end of the road with the white truck (parroting off my delivery instructions) -- I have a doorbell camera. He did not deliver to the correct house, he knows this. Upon re-delivery the sauce cups and soda were forgotten, which normally I'm like.. whatever, but after the ordeal of being lied to despite having proof otherwise and how expensive it was, I mentioned it to the driver. He said "no worries I'll be back!".
He, in fact, never came back.
I should've just gotten a refund and ordered elsewhere. 🫠
SR
Santos Caballero Reyes
Sep 20, 2025
1.0
This is the “Delicious” meal we got today…
Also we were told we had to pay extra for Crushed pepper bags like if they didn’t have already charged enough
This location has the most rude and pathetic customer service in town.
Went two weeks ago and they ran out of pepper bags.
Today i asked and the lady said you have to pay extra… Really?
I honestly prefer to drive over to the rushing location than coming back here.
At least they take a little more care of your food.
LV
LX vasquez
Aug 24, 2025
2.0
I picked my order up. It's chain pizza, what else can I say. It better than Domino's and Little Cesar's.
What are the delivery hours for Papa Johns Pizza at 3910C Dyer St, El Paso, TX?
Delivery is available Monday to Thursday and Sunday from 10:00 AM to midnight, and on Friday and Saturday from 10:00 AM to 1:00 AM.
Can I order carryout or takeout from Papa Johns Pizza, and what are the takeout hours?
Yes, takeout is available daily with hours from 10:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
What types of products does Papa Johns Pizza offer?
Papa Johns offers a variety of products including pizza, wings, desserts, breadsticks, cheesesticks, and beverages.
Does Papa Johns Pizza provide no-contact delivery options?
Yes, they offer no-contact delivery services for customer safety and convenience.
Where is Papa Johns Pizza located in El Paso, and what is their contact number?
They are located at 3910C DYER ST, Ste C, El Paso, TX 79930, USA. You can reach them at +1 915-566-2800.
How can I order from Papa Johns Pizza online?
You can place an order online for delivery or carryout through their website or app at https://www.papajohns.com/order/ or by using their mobile app available for iOS and Android.
What are some nearby places to Papa Johns Pizza where I could visit before or after dining?
Nearby places include Kee's Teriyaki & Sushi for Japanese cuisine, Circle K convenience store and gas station, and Player's Billiard Parlor for recreation.
Is there a nearby rental car service close to Papa Johns Pizza?
Yes, Enterprise Rent-A-Car and Alamo car rental agencies are located near Papa Johns Pizza, convenient if you need transportation before or after your meal.
Are there other pizza restaurants near Papa Johns Pizza in El Paso?
Yes, nearby pizza spots include Domino's Pizza, Speedy's Pizza, and Little Caesars Pizza, providing alternative options in the area.
Where can I find gift cards or career opportunities for Papa Johns Pizza?
Gift cards can be purchased online at https://www.papajohns.com/gift-cards/. Career opportunities are listed at https://jobs.papajohns.com/jobs/?search_term&zipcode=79930&radius=25.