Papa Johns Pizza

3.7
188 reviews

About

Pizza Restaurant
At Papa Johns Pizza in El Paso, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best El Paso pizza for any occasion. Call us for pizza delivery in El Paso or stop by 11360 Montwood Drive for carryout to order the best pizza in El Paso, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
11360 Montwood Drive, El Paso, TX
79936, United States

Hours

Reviews

3.7
188 reviews
5 stars
95
4 stars
28
3 stars
18
2 stars
8
1 star
39

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported receiving incorrect orders, including wrong pizzas and missing items.

Customer Service

Numerous reviews highlighted poor customer service, with complaints about rude staff and unhelpful management.

Food Quality

Several customers noted issues with food quality, including undercooked pizzas, lack of toppings, and overall dissatisfaction with taste.

Delivery Issues

Customers experienced long wait times for delivery, with some receiving cold pizzas or having orders left unattended.

Positive Experiences

Despite the negative feedback, some customers praised the deliciousness of the pizza and the friendliness of certain staff members.
  • 4M
    4TP Network Music
    Nov 14, 2025
    5.0
    Great
  • AL
    Anthony Lopez
    Oct 18, 2025
    1.0
    I ordered 2 new York style pepperoni pizzas for pick up. I was made two cheese instead. When I told the worker that its the wrong pizza he didnt want to give me the ones I ordered. He said to call Uber eats since I ordered through them. I lost $27 and need to contact Uber eats. Horrible service. Won't ever come back
  • IS
    Ignacio Sierra
    Oct 17, 2025
    5.0
    Cream De La Cream
  • MM
    Mp
    Sep 27, 2025
    5.0
    Pizza always taste fresh and delicious.
  • IM
    Isyss Marron
    Sep 16, 2025
    1.0
    Since living out here I’ve ordered from this location twice and both times have been a nightmare. The first time I placed an online order and asked for extra cheese. My pizza came with no cheese and they would send out a replacement my husband had to drive to get a replacement pizza. Tonight I placed an online order and asked for my order to be hand delivered to me. I noticed it’s been about 10 minutes after the estimated arrival time for my pizza so I go check outside if I can see the delivery driver coming except I’m greeted with my cold pizza sitting on my porch. Annoyed I bring it into the house and check my phone to see if I missed something alerting me of its arrival, I didn’t. After checking my phone I open the boxes to notice everything is covered in ants because it sat on my porch for who knows how long. My pizza sat on the porch so long that it was cold and covered in ants. I called and the store is replacing but I still have to wait an extra 30-40 minutes for delivery. I placed my order around 6:30 pm it’s almost 8. This is unacceptable and unbelievable. After receiving my replacement that took forever to arrive they failed to bring my complete order. I ordered 2 pizzas and bread sticks. I did not receive my bread sticks. This was the worst experience I’ve ever had. I’m 8 months pregnant and was craving papa John’s only to wait over 2 hours for my food and not even get my cheese bread sticks. I’ll never order from here again.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in El Paso?

Papa Johns Pizza delivers from 10:00 AM to midnight Monday through Thursday and Sunday, and from 10:00 AM to 1:00 AM on Friday and Saturday.

Can I order takeout from Papa Johns Pizza, and what are the hours?

Yes, Papa Johns Pizza offers takeout. Takeout hours are 10:00 AM to 11:00 PM Monday through Thursday and Sunday, and 10:00 AM to midnight on Friday and Saturday.