Brand Certified
McDonald's
3.4(212 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
12726 Montana Ave, El Paso, TX
79938, United States
Certified by McDonald's • Feb 22, 2026
(915) 345-7226
Certified by McDonald's • Feb 22, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- TakeoutAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
3.4
212 reviews
5 stars
94
4 stars
27
3 stars
25
2 stars
4
1 star
62
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow, unprofessional, and disrespectful service, with many experiencing long wait times and incorrect orders.
Food Quality
Several reviews mentioned issues with food quality, including undercooked items, missing ingredients, and overall dissatisfaction with taste.
Customer Service
While some customers praised specific employees for their friendliness, many others expressed frustration with the overall lack of customer care and attention.
Cleanliness
Some customers noted that the location was clean, but others reported issues such as locked restrooms and a stuffy smell in the dining area.
- TMTrainer MahneeFeb 18, 20262.0As long as you don’t get out of your car this location is normal. Otherwise the dystopian interior can leave some people feeling unwelcome. No fountain for drinks on the customer side, locked bathroom, and barred trash cans. Try to avoid if possible
- JJJoshua JonesFeb 15, 20261.0I've lived around the corner from this. McDonald's is very convenient for me. But it probably has the worst service in the City of El Paso I try to avoid it, but sometimes it's a necessity to go there, cause it's within half a mile from my house, it's always a wait. They're always short on staff. You could order one item due to drive through. And they will have you park and wait for it. And it's not even busy
- DTDean The TexanJan 26, 20261.0Nonsense from this location. I got chicken sandwiches and there appeared to be like a vein or blood and undercooked meat I called to get the matter resolved and they did NOT take the matter seriously. All they did was replace the food and did not seem understand how serious the matter is if my family member gets sick and ends up in the hospital. I repeatedly tried to imply the seriousness of the situation and was getting nowhere I took the replaced order and am not happy at all with how the matter was undermined and they simply offered me more food avoid the seriousness of the matter.
- WCWrathful CrumpetJan 20, 20262.0For some reason they always tell me to drive forward, FORGET about me, serve 5 cars BEHIND me, and then I have to sit there and honk to get any attention. Truly what? On average I spend 10 minutes waiting for them to serve me for a mobile order of 2 McMuffins I placed 20minutes before I even got there. The older staff is way more efficient.
- JJJonathanJan 6, 20261.0Hands down the worst McDonald's in El Paso. Service is terrible, slow and the food is always worse than other locations. Reached out to management and they couldn't care less. Would not recommend.
Frequently Asked Questions About McDonald's
What are the regular dining hours at McDonald's on Montana Ave, El Paso?
McDonald's is open daily from 5:00 AM to 11:00 PM for regular dining.
Is the McDonald’s at 12726 Montana Ave open for delivery?
Yes, McDonald’s offers delivery daily from 5:00 AM to 10:59 PM via their delivery service.
Does McDonald's offer drive-thru service, and what are the hours?
Yes, McDonald's drive-thru is open daily from 5:00 AM to 2:00 AM the next day.
Can I order McDonald's via their mobile app?
Yes, you can order using the McDonald's App available on both iOS and Android platforms.
What payment methods are accepted at McDonald's on Montana Ave?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does McDonald's provide free Wi-Fi and is it wheelchair accessible?
Yes, McDonald's offers free Wi-Fi and has wheelchair accessible entrances, seating, and restrooms.
Are there children-friendly amenities at this McDonald’s location?
Yes, they offer a children's menu and have high chairs available for young guests.
What nearby coffee shops can I visit before or after my meal at McDonald’s?
Nearby coffee shops include Dunkin', Starbucks, and Circle K, all great options for coffee or snacks.
Are there entertainment options near McDonald's on Montana Ave?
Yes, you can visit Cinemark East Montana and XD cinema, which is nearby for a movie before or after your meal.
What other dining options are close to this McDonald's if I want to try different cuisines?
Nearby restaurants include Famous Dave's Bar-B-Que, Carnitas Queretaro (Mexican), Wingstop (chicken wings), Lynns Chinese Buffet, and Pizza Hut Express.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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