Customer experiences with service quality are mixed, with some praising friendly staff and prompt service, while others report rude behavior and slow service.
Food Quality
Many customers enjoy the sandwiches and find them fresh and delicious, but there are complaints about incorrect orders and missing ingredients.
Cleanliness
The restaurant is generally noted for being clean, although there are some concerns about food safety and hygiene practices.
Order Accuracy
There are frequent issues with order accuracy, including missing items and incorrect sandwich preparations.
CF
Carlos Fuentes
3 days ago
5.0
best sandwiches in el paso, and excellent service
JD
Jann Dominguez
Feb 6, 2026
2.0
Love the sandwiches but had a terrible experience. They made the sandwiches, cut and wrapped them, then left them on the counter. This was a To Go order. They made us bag our own food, and were curt when we asked which was which. The only nice and decent person was the cashier. I will never go to that location again.
KD
keegan dyke
Jan 14, 2026
5.0
Had a large order for a training I was conducting and Jimmy John’s had my catering order ready on time and everything was perfect !! They were very busy when I picked it up but they took care of me with a great attitude. Can’t ask for more than that
SC
Steve Comer
Jan 3, 2026
3.0
To pricey, jersey mikes taste much better
EE
elkaly-man
Dec 18, 2025
5.0
Nice place to eat and chill. Best sandwiches ever! ❤️❤️