Jimmy John's

4.1
455 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1115 Airway Blvd, El Paso, TX
79925, United States

Hours

Reviews

4.1
455 reviews
5 stars
264
4 stars
78
3 stars
43
2 stars
16
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude behavior and poor service.

Order Accuracy

Many customers experienced issues with incorrect orders, missing ingredients, and slow service, leading to frustration.

Food Quality

The quality of the sandwiches received positive remarks for being fresh and tasty, although some customers noted inconsistencies in flavor and ingredient portions.

Cleanliness

The restaurant is generally reported as clean, contributing positively to the dining experience.

Speed of Service

Several reviews highlighted slow service, particularly during busy times, contradicting the brand's promise of 'freaky fast' delivery.
  • SC
    Steve Comer
    Jan 3, 2026
    3.0
    To pricey, jersey mikes taste much better
  • EE
    elkaly-man
    Dec 18, 2025
    5.0
    Nice place to eat and chill. Best sandwiches ever! ❤️❤️
  • AT
    Arlyse Tadlock
    Dec 4, 2025
    1.0
    WORST EXPERIENCE!!!!! I placed an order at the drive thru for 2 sandwiches, waited over 20 min. Was asked what’s the name on the order so was totally forgotten about then was told to park up front because my order is at the end of the line and there are many pick ups behind me. When I ordered there was no line behind me. Very rude employee!!!! Will not be back to this location!!!
  • EP
    elvin padilla
    Nov 18, 2025
    1.0
    Unprofessional to be honest, need a class on how to treat customers , overall. Not going again, good luck
  • ST
    siyanie Taylor
    Nov 2, 2025
    5.0
    Usually JJ feel. Friendly positive employees. Odd location. Enjoyed fresh tasty sandwiches without spicy green chili. It's El Paso after all.