Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in El Paso, TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.5
138 reviews
5 stars
67
4 stars
11
3 stars
16
2 stars
15
1 star
29
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported that the chicken was often dry, overcooked, and lacked flavor, with complaints about small portion sizes.
Service Experience
While some reviews praised the friendly and attentive staff, others highlighted issues with order accuracy and management's response to complaints.
Cleanliness
Several customers noted unsanitary conditions in the dining area, including dirty tables and flies, which detracted from their overall experience.
Customer Satisfaction
Mixed reviews regarding overall satisfaction, with some customers expressing disappointment compared to other locations, while others enjoyed the food and service.
- CDCelia A Hdz dlM1 day ago1.0COMO ES POSIBLE QUE SIENDO UN LUGAR DONDE VENDEN POLLO SE LES ACABE LAS PECHUGAS A LAS 3 DE LA TARDE CUANDO CIERRAN HASTA LAS 10 DE LA NOCHE QUE PESIMO QUE EMPEZARON BIEN Y AHORA POR ABARICIA YA SALGAN CON QUE NO HAY PECHUGAS!!
- AAalvarez79054 days ago1.001/07/26 Was our first time here. They close at 10, we got there around 9:20 and they had chairs up. We decided to eat there and they were cleaning as we ate. There were a few people in the building when we sat down. Notice one of the female employees with an AirPod make a sound as if she was bothered that another family came in to get food. Nothing special about the food. Manager was counting the register in front of everyone without locking the doors. Big security risk. I do not recommend.
- DVDinora Velarde6 days ago2.0I did not like the service at all. The lady tamhat took my order was so rude. She didn't even offer to explain the menu and was annoyed by me asking questions about it. The chicken was not even that good either. Bot coming back for me
- AHAshley HJan 3, 20265.0Went when they first opened. They were SOO busy but all staff was friendly and my order was correct. Seeing other comments about napkins on the floor and what not is silly. Give a new establishment some grace people. You know how this city is - a new place opens and the whole city goes!
- VAvanessa aguirreDec 27, 20251.0Ordene la creamy chipotle quesadilla ; venía sin el chipotle, pedí la salsa y se tardaron más de 5 min en darme una salsa de chipotle que no le pusieron a la quesadilla y atendieron a los demás Aparte la quesadilla ni tenía queso y pollo ! La pura tortilla Se puede decir que es tex Méx ! Está bien para venir a comer por primera vez pero la verdad no vuelvo a venir
Frequently Asked Questions About El Pollo Loco
What type of cuisine does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food with a focus on fire-grilled chicken entrees.
What are the opening hours for El Pollo Loco in El Paso, TX?
El Pollo Loco is open every day from 10:00 AM to 10:00 PM.
Does this El Pollo Loco location offer delivery or online ordering?
Yes, you can order online through their website or the El Pollo Loco app for delivery and pickup.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Is there Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is available for customers at this location.
Does El Pollo Loco offer catering services?
Yes, catering is available at this El Pollo Loco location.
Is there a drive-thru available at this El Pollo Loco?
Yes, this location includes a drive-thru for convenient service.
What popular fast food restaurants are near El Pollo Loco?
Nearby fast food options include KFC and multiple McDonald's locations, offering additional dining choices in the area.
Are there family-friendly dining options near El Pollo Loco?
Yes, Peter Piper Pizza and Chili's Grill & Bar are nearby, providing family-friendly meal options and entertainment.
What nearby services can help me if I need car-related assistance while visiting El Pollo Loco?
Car-related services nearby include Subaru El Paso, Garcia Automotive El Paso, and Audi El Paso for sales and repairs.