Dunkin'

3.7
1078 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve El Paso, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
12379 Edgemere Blvd, El Paso, TX
79936, United States

Hours

Reviews

3.7
1,078 reviews
5 stars
540
4 stars
191
3 stars
71
2 stars
52
1 star
224

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often being rude, unhelpful, and dismissive towards customers.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect preparations.

Product Availability

Customers consistently noted that the location often runs out of donuts and other menu items, leading to disappointment.

Quality Issues

Several reviews mentioned that the food, particularly donuts, were stale or not fresh, affecting overall satisfaction.

Positive Staff Experiences

Despite the negative feedback, some customers praised specific employees for their friendliness and helpfulness, indicating that there are positive interactions.
  • KK
    Kristy
    Jan 2, 2026
    5.0
    We Tried the $6 meal deal, it was surprisingly good. We have tried the croissant breakfast sandwich before, and it’s a must try! The restaurant was busy but they moved pretty quick to give us our food.
  • RG
    Raymundo Gonzalez
    Dec 29, 2025
    1.0
    Pésimo servicio! 8.30pm y ya no tienen donas más de un solo sabor
  • TT
    Teresa Tapia
    Dec 6, 2025
    1.0
    Weekend crew needs to learn what good customer service is!!!! We ordered the cookie butter cold brew as mobile order and they did not add the cookie crumbles, Went in and stood at the counter for 3 mins not one crew member acknowledged us . When they finally attended us this girl seemed bothered that we asked for the cookie crumbles to be added we showed our receipt and she snatched it from my hand. Dunkin you need to show your crew members customer etiquette. If we could give a 0 I definitely would!!!
  • JJ
    justdaniel
    Dec 3, 2025
    1.0
    the very few times i’ve gone, they almost always mess up my order . wether it’s my matcha being served halfway, charging me for a bacon avacado toast but forgetting to put the bacon, or actually putting bacon but it’s the most burnt inedible thing they could give me, it’s always a let down . wouldn’t recommend anyone going there, i’ll be sticking to the one on sean haggerty instead .
  • LT
    lanevo torta
    Nov 27, 2025
    1.0
    I give 1 star because 0 isn't possible. I love Dunkin Donunts, food and coffee IS USUALLY great. But at THIS location it seems alot of the employees get bothered by the simplest things, very rude, and slam the drive thru window very rudely. Its a simple coffee, it takes little effort to make it correctly. If that job is to difficult id recommend maybe something easier or a job with alot less stress for such feeble minds. I've gone many times and they got like a 20%/80% correct/incorrect ratio. Sucks a refund isn't possible. I have 2 employees names written down, once I have the others I'll be sending corporate a very detailed later. Hopefully the can bring this place up to standards and satisfaction.

Frequently Asked Questions About Dunkin'

What are the regular opening hours of Dunkin' in El Paso, TX?

Dunkin' in El Paso is open daily from 4:00 AM to 12:00 AM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services.