Dunkin'

3.7
1076 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve El Paso, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
12379 Edgemere Blvd, El Paso, TX
79936, United States

Hours

Reviews

3.7
1,076 reviews
5 stars
539
4 stars
190
3 stars
71
2 stars
53
1 star
223

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with complaints about attitude and lack of proper service.

Product Availability

Frequent complaints about running out of donuts and other menu items, leading to customer dissatisfaction.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and poor attention to detail, resulting in frustration for customers.

Quality of Food

Mixed feedback on food quality, with some customers noting that donuts and other items were stale or not fresh.

Positive Staff Experiences

Despite the negative feedback, some customers praised specific employees for their friendly service and efficiency.
  • TT
    Teresa Tapia
    1 day ago
    1.0
    Weekend crew needs to learn what good customer service is!!!! We ordered the cookie butter cold brew as mobile order and they did not add the cookie crumbles, Went in and stood at the counter for 3 mins not one crew member acknowledged us . When they finally attended us this girl seemed bothered that we asked for the cookie crumbles to be added we showed our receipt and she snatched it from my hand. Dunkin you need to show your crew members customer etiquette. If we could give a 0 I definitely would!!!
  • JJ
    justdaniel
    4 days ago
    1.0
    the very few times i’ve gone, they almost always mess up my order . wether it’s my matcha being served halfway, charging me for a bacon avacado toast but forgetting to put the bacon, or actually putting bacon but it’s the most burnt inedible thing they could give me, it’s always a let down . wouldn’t recommend anyone going there, i’ll be sticking to the one on sean haggerty instead .
  • GG
    Gladys Guerra
    Nov 30, 2025
    1.0
    Not what it used to be terrible apple fritters super small and just look like a round donut coffee not worth the price many mooms ago was A number one too bad
  • LT
    lanevo torta
    Nov 27, 2025
    1.0
    I give 1 star because 0 isn't possible. I love Dunkin Donunts, food and coffee IS USUALLY great. But at THIS location it seems alot of the employees get bothered by the simplest things, very rude, and slam the drive thru window very rudely. Its a simple coffee, it takes little effort to make it correctly. If that job is to difficult id recommend maybe something easier or a job with alot less stress for such feeble minds. I've gone many times and they got like a 20%/80% correct/incorrect ratio. Sucks a refund isn't possible. I have 2 employees names written down, once I have the others I'll be sending corporate a very detailed later. Hopefully the can bring this place up to standards and satisfaction.
  • DD
    Dawn D
    Nov 11, 2025
    4.0
    Good for coffee not the best for food experience. Avocado toast was a big no for me but again coffee is good.

Frequently Asked Questions About Dunkin'

What are the regular opening hours of Dunkin' in El Paso, TX?

Dunkin' in El Paso is open daily from 4:00 AM to 12:00 AM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services.