Brand Certified
Dunkin'
4.0(800 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
5401 N Mesa St, El Paso, TX
79912, United States
Certified by Dunkin' • Feb 22, 2026
(915) 304-0771
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve El Paso, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
4.0
800 reviews
5 stars
466
4 stars
136
3 stars
46
2 stars
45
1 star
107
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect food preparation.
Inventory Issues
Customers expressed frustration over the location being frequently out of popular items, particularly donuts, even during peak hours.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty bathrooms and a lack of cleanliness in the store.
Speed of Service
Customers consistently complained about long wait times, both in-store and at the drive-thru, indicating inefficiencies in service.
- LOLalo OntiverosFeb 8, 20264.0Unfortunately, sometimes coffee or food are not great. BUT the staff are very friendly, attentive, and respectful.
- JAJonathan AyalaFeb 7, 20262.0Over toasted tortilla and cheese and they forgot my avocado toast then they tried to give it to me without bacon that I paid for. Not amazing.
- SOSavannah OrtegaJan 16, 20261.0Horrible service! Manager is rude staff is uninformed of pricing and promos. I used to come every single day and I will no longer be coming here!
- CRCarlos RenteriaJan 14, 20261.0This is the second time I have come to this Dunkin’ location to pick up a mobile order placed through the app, only to be told upon arrival that my order was not ready or could not be completed. This most recent visit was completely unacceptable. I placed an order over an hour in advance for a dozen donuts through the app. When I arrived, an employee informed me they did not have enough donuts to fulfill the order. I was then asked if they could call another location so I could go pick them up myself. That is not my responsibility as a customer, especially after paying in advance through the app. If a location does not have the inventory to fulfill mobile orders, the app should be updated accordingly so customers are not misled and inconvenienced. What made this experience even worse was the complete lack of customer service. The employee did not apologize, did not acknowledge the inconvenience, and simply turned around and went back to work after processing the refund. This behavior was unprofessional and unacceptable. Mobile ordering is meant to save time, not waste it. Repeated failures like this, combined with poor customer service, reflect badly on Dunkin’ as a brand. I expect better inventory management, accurate app updates, and basic courtesy toward customers.
- VMVeronica MontesJan 14, 20262.0I Got an avocado toast it was burnt. $4 dollars for a burnt toast. They put the avocado and everything on the side that was burned so I couldn’t see it until I ate it. I get they are busy in the mornings but come on.
Frequently Asked Questions About Dunkin'
What types of food and beverages does Dunkin' in El Paso, TX offer?
Dunkin' serves espresso, coffee, donuts, breakfast sandwiches, tea, and other comfort foods, available for breakfast, lunch, brunch, and dinner.
What are the operating hours for this Dunkin' location?
This Dunkin’ is open from 4:00 AM to 10:00 PM Monday through Thursday, Saturday, and Sunday, and until 9:00 PM on Friday.
Does Dunkin' in El Paso offer delivery and pickup services?
Yes, they offer delivery and curbside pickup services.
How can I order ahead or use the Dunkin' mobile app?
You can order ahead using the Dunkin’ mobile app available on iOS and Android, or use the quick links provided to order online before arriving.
Does this Dunkin' location have a drive-thru?
Yes, this Dunkin' location features a drive-thru for convenient service.
What are some nearby places to visit around Dunkin' on North Mesa Street?
Nearby you can find Twisted Tail Hair Artistry, Mi Piaci Restaurant, and St Nicholas Greek Orthodox Church which you might visit before or after your Dunkin' stop.
Are there any nearby ATMs or financial services near Dunkin'?
Yes, The Exchange Network ATM, Bitcoin Depot Bitcoin ATM, and LibertyX Bitcoin ATM are close by, as well as financial services like Liberty Tax and Western Finance.
What gas stations or convenience stores are near Dunkin' on 5401 N Mesa St?
Nearby gas stations and convenience stores include Alon and Valero, which are convenient for fuel or quick stops before or after visiting Dunkin'.
Is there free Wi-Fi available at this Dunkin' location?
Yes, free Wi-Fi is available at this Dunkin' for customers.
Does Dunkin' in El Paso welcome families and children?
Yes, this Dunkin' welcomes families and children and offers a family-friendly environment.
Brand Certified Facts from Dunkin'
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Certified February 22, 2026Yext Knowledge Graph
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