Dunkin'

3.9
984 reviews

Business Details

(915) 261-7289
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve El Paso, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1355 George Dieter Dr, El Paso, TX
79936, United States

Hours

Reviews

3.9
984 reviews
5 stars
543
4 stars
178
3 stars
74
2 stars
41
1 star
148

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.

Order Accuracy

Many customers reported issues with incorrect orders and lack of communication regarding unavailable items.

Product Quality

Several reviews mentioned stale or old donuts, with complaints about the freshness and quality of food items.

Service Speed

Customers frequently noted slow service times, particularly during busy hours or when orders were placed through the app.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and good service.
  • SL
    sergio Lopez
    6 days ago
    3.0
    it depends on who you get at the window
  • SO
    Sarah Ornelas
    Jan 14, 2026
    1.0
    This Dunkin has the worst customer service. When I said my order through the speaker the worker replied with “what did you say?” So unprofessional. All the workers there are kids who have no work ethic. The manager and team members need to be re trained on customer service. They don’t know how to make the drinks right either. They have a sticker in the window saying open daily @4:00am and when I went they were closed. Today I went in the morning 2/8/26 @5:45 they still weren’t open. This location needs new management ASAP
  • RM
    Ruben Martinez
    Jan 9, 2026
    1.0
    Beware of them adding a tip without you knowing. They didn’t ask for me to choose a tip amount. They chose what they felt fit. Very unprofessional and should be considered theft. I don’t mind tipping if I’m given the option to but for them to take it upon themselves to tip with someone else’s money is not okay.
  • GG
    GhibliGhoul
    Jan 5, 2026
    1.0
    this place is always out of something, certain bagels or milk types but they won’t tell you, they’ll just let you leave the drive thru with whatever they wanna replace it with.
  • AR
    Alicia Rosales
    Jan 2, 2026
    1.0
    I had an unfortunate experience with Dunkin Donuts which reminds me why Im not a frequent customer. We were just there to claim the free donut w mini tote bag, with our purchase of a beverage. We didn't immediately ask for the donut, because we were being respectful and polite letting the girl do her job, thinking at some point she would ask us what donut we wanted. But she didn't. So we asked about it and she said yes, but still failed to give us the promotional item. Another girl came to the window and said we failed to claim the promotion before paying and also stated that the promotion was only for iced beverages. Which was totaly false advertisement because that was not specified in their drive thru menu. Becareful and ask before completing the purchase.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in El Paso, TX?

Dunkin' in El Paso, TX is open every day from 5:00 AM to 10:00 PM.

Can I order Dunkin' products ahead of time through an app?

Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android platforms for a fast grab and go experience.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 08, 2026Yext Knowledge Graph
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