Dunkin'

3.8
1303 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve El Paso, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9114 Dyer St, El Paso, TX
79924, United States

Hours

Reviews

3.8
1,303 reviews
5 stars
661
4 stars
235
3 stars
116
2 stars
75
1 star
216

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and incorrect orders.

Product Availability

Customers frequently complained about the lack of available donuts and menu items, often receiving stale or incorrect products.

Food Quality

Many reviews mentioned issues with food quality, including burnt items, cold food, and unsatisfactory drinks.

Staff Attitude

Several customers noted a negative attitude among staff, with instances of employees being unhelpful or dismissive.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and expressed satisfaction with certain products.
  • JG
    John Gil
    3 days ago
    5.0
    Let me pick 2 dozen donuts that the kids devoured.
  • AT
    Amanda Torres
    Nov 6, 2025
    1.0
    Went around 9:15am on 11-6-25 big eyed girl at window is rude. Need to train employees. Long wait time
  • CT
    Charlie Taylor
    Nov 2, 2025
    2.0
    Donuts aren't fresh and most of the employees don't like their job.
  • MC
    Maria Carreon
    Nov 1, 2025
    1.0
    I ordered a blueberry breeze refresher, snackin bacon and an avocado toast. They gave me my drink right away and because a car was behind me, asked me to park. I waited and got my food. The avocado toast was runny and soggy. The bacon was a million pieces. Like what?! The girl at the window had poor customer service as well. Do better Dunkin. I love going to Dunkin but the staff here suck
  • AR
    annissa romo
    Oct 18, 2025
    1.0
    My husband and I came in 10/18 at around 10:40am and a man with a lip piercing was the absolute worst! He’s so rude! He made the mistake of not explaining what came in our drink and when we asked to add an extra shot of espresso he made it sound like we were stupid by saying “you don’t need one it already has one.” And when we asked for a breakfast sandwich he huffed. Then, we went to the window and was very rude when we handed him the card and giving it back. Not to mention, he forgot to give us our sandwich so when we went back to see if we could get it he practically threw it in our window. We are very understanding people and I for one work in the serving industry and will never write a bad review but if you hate your job and just people maybe you should consider a job change.

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' at 9114 Dyer St, El Paso, TX?

Dunkin' at 9114 Dyer St is open every day from 4:00 AM to 11:00 PM.

Does this Dunkin' location offer drive-thru service?

Yes, this Dunkin' location features a drive-thru for convenient service.