Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve El Paso, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.1
176 reviews
5 stars
72
4 stars
15
3 stars
16
2 stars
12
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff often being rude, unhelpful, and lacking basic greeting skills.
Order Accuracy
Many customers reported frequent mistakes with their orders, including wrong items and incorrect modifications.
Speed of Service
Customers experienced long wait times, particularly during busy hours, with some reporting delays of over 30 minutes.
Product Quality
Inconsistent quality of drinks and food was noted, with complaints about cold items, poorly made drinks, and lack of fresh donuts.
Cleanliness and Atmosphere
While some reviews praised the cleanliness and pleasant atmosphere, others reported dirty conditions and a lack of attention from staff.
- ECErik “James Diaz” COct 30, 20251.0Oct.30,2024 @ 12:42pm Girl at the pick up has bad customer service. No greetings just a look like I just bothered her doing her job. No even a “yes, your order will be ready in a minute”, but nope, just a blank stare at you. She needs to work on people skills.
- RPRachel PitzerOct 24, 20251.0I love dunkin, so it sucks that the service here is so inconsistent. They can be quick but they'll mess up the order. They are rude over the drive thru and often mess up my mobile orders.
- BVBeatriz VillanuevaOct 6, 20251.0The customer service is awful. No one including the manager greets you in a friendly manner. At least they ignore you for a few minutes before they acknowledge you're there. They all need customer service training. I will definitely stop going there.
- LTlanevo tortaOct 5, 20251.0I love dunkin. But what i dont like is when they over fill my drink with ice or the skimp me out ⅕ of my drink and I still gotta pay full price. Idk what they do but they make it foam up and by the time you drive away your drink has a HUGE GAP missing. We pay good money for this food/drinks they LEAST you could do is do the job right. Its not like the drink come out of the works checks personally. They really need to retrain the staff there. Next time, I'll refuse my drink and just get my money back. I refuse to pay over $5 for a cup of ice with a splash of drink.
- DDDaveExperienceOct 3, 20255.0I went to Dunkin’ Donuts for the Cereal and Milk Latte, but I was told it had been discontinued. I mentioned to the staff that they should consider bringing it back because it was so good. The manager then suggested a coffee that was similar to the Cereal and Milk Latte and even made it for me to try on the house. I was very impressed with the excellent customer service.
Frequently Asked Questions About Dunkin'
What are the regular operating hours of the Dunkin' at 14010 Pebble Hills Blvd, El Paso, TX?
Dunkin' is open Monday through Thursday from 4:30 AM to 10:00 PM, Friday from 4:00 AM to 10:00 PM, and Saturday and Sunday from 4:30 AM to 10:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services for your convenience.
What kinds of meals does this Dunkin' serve?
This Dunkin' serves breakfast, lunch, and brunch with a variety of coffee, espresso, breakfast sandwiches, and donuts.
Are there any special holiday drinks available currently at the Dunkin' location in El Paso, TX?
Yes, the holiday menu features the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order ahead using a mobile app for this Dunkin' location?
Yes, you can order ahead using the Dunkin' mobile app available on Apple and Android devices for a fast grab-and-go experience.
Does this Dunkin' location have a drive-thru service?
Yes, this Dunkin' location features a drive-thru service allowing for quick and convenient orders.
What payment methods are accepted at this Dunkin'?
Dunkin' accepts payment by debit and credit cards, ensuring a convenient checkout process.
Are there family-friendly and dine-in options available at this Dunkin'?
Yes, this Dunkin' welcomes families and offers dine-in options for customers.
Which nearby restaurants could I visit before or after getting coffee at Dunkin'?
You can visit nearby restaurants such as Whataburger, Peter Piper Pizza, Pieology Pizzeria, Jersey Mike's Subs, Crumbl Cookies, or Starbucks for a variety of food options before or after your coffee at Dunkin'.
What nearby services are available near Dunkin' for beauty and wellness?
Near Dunkin', there are beauty and wellness services including Sanbreezy- Beauty All Day, Braids By Bernice LLC, Infinity Nails & Spa, and Orchid Nail Spa to enjoy alongside your visit.