Dairy Queen

4.2
1137 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Location

Dairy Queen
1885 North Zaragoza Road, El Paso, TX
79936, United States

Hours

Reviews

4.2
1,137 reviews
5 stars
682
4 stars
248
3 stars
91
2 stars
28
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff while others reported rudeness and unprofessional behavior.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Food Quality

Inconsistent food quality; while some enjoyed the ice cream and burgers, others reported cold or poorly prepared items.

Cleanliness

Generally positive remarks about cleanliness, though some customers noted issues with the environment and service.

Pricing

Customers found the prices to be on the higher side, especially for the quality of food received.
  • RM
    Ruben Martinez
    2 days ago
    1.0
    Our order was wrong again and nobody answers the phone I probably would’ve not written a bad review if the lady taking our order was nice enough to balance out our experience but she was not the friendliest I also don’t understand how we were asked to move up so they can finish making our food and then our food is still cold?
  • IC
    Isaac Cruz
    Oct 22, 2025
    1.0
    Unfortunately attention to detail is not there at this location. Twice in one week I’ve attempted to purchase a box of the 6 pack dilly bars, for my household. Only to receive on both orders, a single dilly bar, but Dairy Queen charged me for the 6 pack dilly bars. Is everyone in my house hold suppose to lick one dilly ice cream bar? Do you not inform your customers that you don’t have said items available?
  • CF
    Carlos G Fk
    Sep 21, 2025
    5.0
    Esa nieve grande con M&M está deliciosa. Para cerrar un fin de semana es un gran lujo que nos damos en familia y que vale mucho la pena
  • SD
    Sarah DeLaTorre
    Aug 29, 2025
    1.0
    I just left there at 1845PM , me and my husband and our daughter were trying to order ice cream. I told the female employee with green eyes I wanted the Oreo hot cocoa blizzard and was told that you guys don't have that anymore. I told her that we had gotten it in the past and why they can't make it now all of a sudden and didn't think it would be an issue. I asked her why they can't make it and she said we maybe could. Then she said she would charge me extra for all the time start go in it. And I told her you know what that's fine. I'll hustle go to the Dairy Queen off Montana cuz over there no one ever tells me they can't make something neither hit me with extra charges like it's a punishment or something. Will definitely not be going back and will also not recommend.
  • XX
    Xzavier
    Aug 27, 2025
    3.0
    so yummy but was messy

Frequently Asked Questions About Dairy Queen

What types of food and treats does Dairy Queen offer at 1885 North Zaragoza Road?

Dairy Queen at 1885 North Zaragoza Road offers classic soft-serve ice cream and signature shakes, along with a menu of burgers and fries typical of a fast-food chain.

What are the operating hours of Dairy Queen on weekdays?

Dairy Queen is open Monday through Thursday from 10:00 AM to 10:00 PM and on Friday from 10:00 AM to 11:00 PM.