Numerous reviews highlighted poor customer service, including inattentiveness, rudeness, and long wait times.
Food Quality
Customers reported inconsistent food quality, with complaints about cold, poorly prepared, or incorrect orders.
Employee Performance
While some employees received praise for their friendliness and helpfulness, others were criticized for unprofessional behavior and lack of training.
Cleanliness Concerns
Several reviews mentioned unsanitary conditions, including dirty restrooms and unpleasant odors in the dining area.
Positive Experiences
Despite the negative feedback, some customers enjoyed their meals and praised specific employees for excellent service.
JM
Julio C Monje
1 day ago
5.0
Best ice cream in town.
SL
schoolbrat lol
Nov 13, 2025
5.0
When in to get some dessert with my mother me and her I get a large and she gets a small mint something as soon as they come out she looks at it eats a few bites and then says this isn't a small and goes to the front and asked if it's a small and they say we have a mini and they show her the cups I'm laughing
AB
Azalea Barragan
Oct 26, 2025
1.0
Website says they close at 11 but apparently they close whenever they want.
KM
Kimberly Macias
Oct 16, 2025
2.0
The employees in this DQ are very inattentive and rude. Three last few times we have gone here, the food was cold and put together sloppily.
MD
Max Dowdy
Oct 3, 2025
1.0
Went through the Drive Thru and had to deal with the smell of an overturned porta potty in the lot next door, the smell was putrid. Then they forgot my burger entirely so I had to go back into the store and wait 10 minutes for them to cook me another one. There are always problems with this location. Just do yourself a favor and pick a different Fast food chain. At least they will take things seriously.
What are the operating hours for Dairy Queen in El Paso, TX?
Dairy Queen is open from 10:00 AM to 10:00 PM on weekdays and Sunday, and until 11:00 PM on Fridays and Saturdays.
Where is Dairy Queen located in El Paso, TX?
Dairy Queen is located at 9332 McCombs Street, El Paso, TX 79924, USA.
How can I place an order for pickup at Dairy Queen?
You can place an order for pickup online at https://www.dairyqueen.com/en-us/order/pickup/n/14056/.
Does Dairy Queen offer any mobile app exclusive deals?
Yes, you can download the DQ Texas App for exclusive deals at https://dqtexas.com/mobile-app/.
What is the contact number for Dairy Queen at McCombs Street?
The phone number for Dairy Queen is +1 915-751-7421.
Are there other fast food or ice cream shops near Dairy Queen on McCombs Street?
Yes, nearby places include McCombs DQ and Dq, which are also ice cream shops and fast food restaurants.
What nearby automotive services can I find around Dairy Queen on McCombs Street?
Nearby automotive services include Tony Lewis Collision & Paint, Premier Auto works, Haaz Body Shop, and Deluxe Collision & Custom Paint.
Are there any storage facilities near Dairy Queen on McCombs Street?
Yes, close to Dairy Queen are storage facilities such as Covan Worldwide Moving, Capstone Self Storage, Coleman American Moving Services, Success Storage El Paso, and Andersen Moving & Storage co.
Is there a nearby place to grab coffee or a snack after visiting Dairy Queen?
You can visit The Dripping Cauldron, a nearby coffee shop and eatery, to enjoy coffee or a snack after your Dairy Queen visit.