Dairy Queen

3.9
859 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Location

Dairy Queen
9332 McCombs Street, El Paso, TX
79924, United States

Hours

Reviews

3.9
859 reviews
5 stars
416
4 stars
186
3 stars
92
2 stars
52
1 star
113

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted poor customer service, including inattentiveness, rudeness, and long wait times.

Food Quality

Customers reported inconsistent food quality, with complaints about cold, poorly prepared, or incorrect orders.

Employee Performance

While some employees received praise for their friendliness and helpfulness, others were criticized for unprofessional behavior and lack of training.

Cleanliness Concerns

Several reviews mentioned unsanitary conditions, including dirty restrooms and unpleasant odors in the dining area.

Positive Experiences

Despite the negative feedback, some customers enjoyed their meals and praised specific employees for excellent service.
  • JM
    Julio C Monje
    1 day ago
    5.0
    Best ice cream in town.
  • SL
    schoolbrat lol
    Nov 13, 2025
    5.0
    When in to get some dessert with my mother me and her I get a large and she gets a small mint something as soon as they come out she looks at it eats a few bites and then says this isn't a small and goes to the front and asked if it's a small and they say we have a mini and they show her the cups I'm laughing
  • AB
    Azalea Barragan
    Oct 26, 2025
    1.0
    Website says they close at 11 but apparently they close whenever they want.
  • KM
    Kimberly Macias
    Oct 16, 2025
    2.0
    The employees in this DQ are very inattentive and rude. Three last few times we have gone here, the food was cold and put together sloppily.
  • MD
    Max Dowdy
    Oct 3, 2025
    1.0
    Went through the Drive Thru and had to deal with the smell of an overturned porta potty in the lot next door, the smell was putrid. Then they forgot my burger entirely so I had to go back into the store and wait 10 minutes for them to cook me another one. There are always problems with this location. Just do yourself a favor and pick a different Fast food chain. At least they will take things seriously.

Frequently Asked Questions About Dairy Queen

What type of food and desserts does Dairy Queen at 9332 McCombs Street offer?

Dairy Queen offers soft-serve ice cream, signature shakes, classic burgers, and fries.

What are the operating hours for Dairy Queen in El Paso, TX?

Dairy Queen is open from 10:00 AM to 10:00 PM on weekdays and Sunday, and until 11:00 PM on Fridays and Saturdays.