Numerous reviews highlighted poor customer service, with complaints about rude staff, long wait times, and unprofessional behavior from management.
Food Quality
While many customers enjoyed the ice cream and some food items, there were consistent complaints about cold food, incorrect orders, and unsanitary conditions.
Cleanliness
Several customers reported issues with cleanliness, including unpleasant odors and unsanitary conditions in the restaurant.
Speed of Service
Many reviews noted long wait times, particularly in the drive-thru, with some customers expressing frustration over delays in receiving their orders.
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Gerardo Bailon
Dec 12, 2025
1.0
This location has the worst customer service I have ever seen.I was standing in line for a good five minutes , and there was a customer in front of me the worker never took the time and effort to acknowledge me and tell me I will be right with you as soon as I finish with this customer if you don't like your job and are forcing your self to perform your job i don't think you belong there that is why Dairy queen has very low volume heads up the eople you have running the floor is what makes you succeed you guys need to take lessons from chick-fil-a , that's why there are so successful!!! And maybe one they your store will get there just takes one bad apple to spoil your image
EN
Estefany Nava
Nov 28, 2025
1.0
I just had the worst experience today. Took my kid for a quick treat, a cone, a sundae, and a blizzard. We got the order to go, got our number and took a seat. We had been waiting for already 10 minutes when a large group of people walked in, they sat right next to us and immediately got a cone served to their table, we walked to the register to ask for our order, the manager, Eva, rudely said “we’re working on it”with with no further words. We sat again to wait and she walked to the other table right after with their order, so I walked to ask again because we got there way before them and non of our ice creams were ready, the second time we asked she just asked annoyed with a condescending voice “what did you even order?”after that reply we just asked for a refund, she sent one of the other employees. He acted way more professional than her, he apologized and completed the transaction, during all this process, the manager, Eva, never apologized or even acknowledged us standing there by the register, awful costumer service, never going back to that location.
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David Elliott
Nov 14, 2025
5.0
Made our blizzards quickly and mixed them correctly. We even had candy bits at the bottom of the blizzard
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Jodie Rodriguez
Nov 12, 2025
1.0
This is the 2nd time we come to this location through the drive thru and employees ignores us and won't answer through the speaker. We pull up to the window and see these young employees...with their headsets on...clearly ignoring drive thru customers. Very unprofessional, lazy and should be looked at by corporate.
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Stephanie esparza
Nov 9, 2025
4.0
Very fast and the guy was very friendly. I went at 10:00 at night.
What type of food does Dairy Queen at 5252 Fairbanks Drive in El Paso serve?
Dairy Queen at 5252 Fairbanks Drive serves soft-serve ice cream, signature shakes, burgers, and fries as part of their fast-food menu.
What are the operating hours for Dairy Queen at 5252 Fairbanks Drive?
Dairy Queen is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Friday and Saturday.
Is it possible to order food online for pickup from Dairy Queen at this location?
Yes, customers can order online for pickup through Dairy Queen's official ordering website for the 5252 Fairbanks Drive location.
How can I contact Dairy Queen at 5252 Fairbanks Drive?
You can contact this Dairy Queen location by phone at +1 915-755-3556.
Where is Dairy Queen located in El Paso?
Dairy Queen is located at 5252 Fairbanks Drive, El Paso, TX 79924, USA.
Are there any schools near Dairy Queen on Fairbanks Drive?
Yes, nearby schools include Harmony Public Schools West Texas and Harmony School of Innovation, which serve elementary and high school students.
What parks or recreational areas are close to Dairy Queen?
Roach Park and Colonia Verde Park are nearby, providing good options for outdoor activities before or after your visit to Dairy Queen.
What local services and businesses can I find near Dairy Queen at Fairbanks Drive?
Nearby you can find H&R Block for financial services, The Fairbanks Apartments for accommodations, and Maggie's Home Cleaning Company for cleaning services.
Does Dairy Queen have an official website or social media page for this location?
Yes, Dairy Queen's El Paso location has a website and an official Facebook page at https://www.facebook.com/362243767132550.
Are there any special promotions or apps customers can use to get deals at Dairy Queen?
Customers can download the DQ Texas App to access exclusive deals at this Dairy Queen location.