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Dairy Queen

4.0
(1103 reviews)

Business Details

5252 Fairbanks Drive, El Paso, TX
79924, United States
(915) 755-3556

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Location

Dairy Queen
5252 Fairbanks Drive, El Paso, TX
79924, United States

Hours

Reviews

4.0
1,103 reviews
5 stars
586
4 stars
224
3 stars
108
2 stars
49
1 star
136

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive to customers' needs.

Wait Times

Many customers reported excessively long wait times for both drive-thru and in-store orders, often leading to frustration.

Food Quality

While some customers praised the ice cream and certain menu items, others noted issues with food presentation and temperature.

Cleanliness Issues

Several reviews mentioned unsanitary conditions, including unpleasant odors and cleanliness concerns within the restaurant.

Staff Performance

Feedback indicated inconsistency in staff performance, with some employees providing excellent service while others were described as lazy or unprofessional.
  • AM
    Anthony “PapaBear” Mendoza
    Feb 15, 2026
    1.0
    Asked for the red velvet ice cream cuz I saw they have a poster and he was like we don't have it with no explanation as to why they still have their advertisement still and then when we were at the drive-thru the guy never said thank you or you're welcome when he gave us our two ice creams he handed it to me and then proceeded to lick his fingers without saying anything after I said thank you! gross 🤢
  • AM
    Alina Macias
    Feb 14, 2026
    5.0
    Always excellent service!
  • SF
    STACI FORDHAM
    Jan 20, 2026
    1.0
    This has to be the absolute worst WORST place to go. The staff was so rude. One lady gave me a terrible look when we walked in and when I asked if they were still making food the cashier looked at me so ugly and shook his head yes. I said if I order are y’all gonna get mad and he shook his head yes. They still had over an hour before closing and everything was torn apart and blocked off being cleaned. I get it you wanna go home but you’re still open. This isn’t the first time the lady was rude. Last time she wouldn’t let us use the bathrooms.
  • GB
    Gerardo Bailon
    Dec 12, 2025
    1.0
    This location has the worst customer service I have ever seen.I was standing in line for a good five minutes , and there was a customer in front of me the worker never took the time and effort to acknowledge me and tell me I will be right with you as soon as I finish with this customer if you don't like your job and are forcing your self to perform your job i don't think you belong there that is why Dairy queen has very low volume heads up the eople you have running the floor is what makes you succeed you guys need to take lessons from chick-fil-a , that's why there are so successful!!! And maybe one they your store will get there just takes one bad apple to spoil your image
  • EN
    Estefany Nava
    Nov 28, 2025
    1.0
    I just had the worst experience today. Took my kid for a quick treat, a cone, a sundae, and a blizzard. We got the order to go, got our number and took a seat. We had been waiting for already 10 minutes when a large group of people walked in, they sat right next to us and immediately got a cone served to their table, we walked to the register to ask for our order, the manager, Eva, rudely said “we’re working on it”with with no further words. We sat again to wait and she walked to the other table right after with their order, so I walked to ask again because we got there way before them and non of our ice creams were ready, the second time we asked she just asked annoyed with a condescending voice “what did you even order?”after that reply we just asked for a refund, she sent one of the other employees. He acted way more professional than her, he apologized and completed the transaction, during all this process, the manager, Eva, never apologized or even acknowledged us standing there by the register, awful costumer service, never going back to that location.

Brand Certified Facts from Dairy Queen

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Certified February 22, 2026Yext Knowledge Graph
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