Dairy Queen

4.0
1094 reviews
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Business Details

5252 Fairbanks Drive, El Paso, TX
79924, United States
(915) 755-3556
https://www.dairyqueen.com/en-us/locations/tx/el-paso/5252-fairbanks-dr/40935/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Location

Dairy Queen
5252 Fairbanks Drive, El Paso, TX
79924, United States

Hours

Reviews

4.0
1,094 reviews
5 stars
582
4 stars
223
3 stars
107
2 stars
49
1 star
133

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple customers reported unsanitary conditions, including bad odors and flies inside the restaurant.

Service Quality

Service was inconsistent, with some customers praising friendly staff while others experienced rudeness and long wait times.

Food Quality

While many enjoyed the ice cream and some food items, there were complaints about cold food and incorrect orders.

Management Concerns

Several reviews highlighted poor management practices, including unprofessional behavior and lack of responsiveness to customer complaints.

Long Wait Times

Customers frequently mentioned long wait times in both drive-thru and dine-in experiences.
  • DE
    David Elliott
    Nov 14, 2025
    5.0
    Made our blizzards quickly and mixed them correctly. We even had candy bits at the bottom of the blizzard
  • JR
    Jodie Rodriguez
    Nov 12, 2025
    1.0
    This is the 2nd time we come to this location through the drive thru and employees ignores us and won't answer through the speaker. We pull up to the window and see these young employees...with their headsets on...clearly ignoring drive thru customers. Very unprofessional, lazy and should be looked at by corporate.
  • SE
    Stephanie esparza
    Nov 9, 2025
    4.0
    Very fast and the guy was very friendly. I went at 10:00 at night.
  • VL
    Veronica Loya
    Nov 6, 2025
    2.0
    Kids working there need to get it together. They take forever to put a blizzard together.
  • DS
    donald shippy
    Oct 19, 2025
    1.0
    This place used to be the place to go but several months ago they had some company inside working on the restrooms and ever since then our family cannot stand to breath the air inside of Dairy Queen on Fairbanks. The smell to us is like an open sewer line. We used to go every Sunday as a treat for the whole family. Today was the final straw that we walked in and right back out. The smell is horrible inside the restaurant. It is close to our home but so is Whatabuger.
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Frequently Asked Questions About Dairy Queen

What type of food does Dairy Queen at 5252 Fairbanks Drive in El Paso serve?

Dairy Queen at 5252 Fairbanks Drive serves soft-serve ice cream, signature shakes, burgers, and fries as part of their fast-food menu.

What are the operating hours for Dairy Queen at 5252 Fairbanks Drive?

Dairy Queen is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Friday and Saturday.