Multiple customers reported unsanitary conditions, including bad odors and flies inside the restaurant.
Service Quality
Service was inconsistent, with some customers praising friendly staff while others experienced rudeness and long wait times.
Food Quality
While many enjoyed the ice cream and some food items, there were complaints about cold food and incorrect orders.
Management Concerns
Several reviews highlighted poor management practices, including unprofessional behavior and lack of responsiveness to customer complaints.
Long Wait Times
Customers frequently mentioned long wait times in both drive-thru and dine-in experiences.
DE
David Elliott
Nov 14, 2025
5.0
Made our blizzards quickly and mixed them correctly. We even had candy bits at the bottom of the blizzard
JR
Jodie Rodriguez
Nov 12, 2025
1.0
This is the 2nd time we come to this location through the drive thru and employees ignores us and won't answer through the speaker. We pull up to the window and see these young employees...with their headsets on...clearly ignoring drive thru customers. Very unprofessional, lazy and should be looked at by corporate.
SE
Stephanie esparza
Nov 9, 2025
4.0
Very fast and the guy was very friendly. I went at 10:00 at night.
VL
Veronica Loya
Nov 6, 2025
2.0
Kids working there need to get it together. They take forever to put a blizzard together.
DS
donald shippy
Oct 19, 2025
1.0
This place used to be the place to go but several months ago they had some company inside working on the restrooms and ever since then our family cannot stand to breath the air inside of Dairy Queen on Fairbanks. The smell to us is like an open sewer line. We used to go every Sunday as a treat for the whole family. Today was the final straw that we walked in and right back out. The smell is horrible inside the restaurant. It is close to our home but so is Whatabuger.
What type of food does Dairy Queen at 5252 Fairbanks Drive in El Paso serve?
Dairy Queen at 5252 Fairbanks Drive serves soft-serve ice cream, signature shakes, burgers, and fries as part of their fast-food menu.
What are the operating hours for Dairy Queen at 5252 Fairbanks Drive?
Dairy Queen is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Friday and Saturday.
Is it possible to order food online for pickup from Dairy Queen at this location?
Yes, customers can order online for pickup through Dairy Queen's official ordering website for the 5252 Fairbanks Drive location.
How can I contact Dairy Queen at 5252 Fairbanks Drive?
You can contact this Dairy Queen location by phone at +1 915-755-3556.
Where is Dairy Queen located in El Paso?
Dairy Queen is located at 5252 Fairbanks Drive, El Paso, TX 79924, USA.
Are there any schools near Dairy Queen on Fairbanks Drive?
Yes, nearby schools include Harmony Public Schools West Texas and Harmony School of Innovation, which serve elementary and high school students.
What parks or recreational areas are close to Dairy Queen?
Roach Park and Colonia Verde Park are nearby, providing good options for outdoor activities before or after your visit to Dairy Queen.
What local services and businesses can I find near Dairy Queen at Fairbanks Drive?
Nearby you can find H&R Block for financial services, The Fairbanks Apartments for accommodations, and Maggie's Home Cleaning Company for cleaning services.
Does Dairy Queen have an official website or social media page for this location?
Yes, Dairy Queen's El Paso location has a website and an official Facebook page at https://www.facebook.com/362243767132550.
Are there any special promotions or apps customers can use to get deals at Dairy Queen?
Customers can download the DQ Texas App to access exclusive deals at this Dairy Queen location.