Dairy Queen

4.0
1099 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Location

Dairy Queen
5252 Fairbanks Drive, El Paso, TX
79924, United States

Hours

Reviews

4.0
1,099 reviews
5 stars
585
4 stars
224
3 stars
107
2 stars
49
1 star
134

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with complaints about rude staff, long wait times, and unprofessional behavior from management.

Food Quality

While many customers enjoyed the ice cream and some food items, there were consistent complaints about cold food, incorrect orders, and unsanitary conditions.

Cleanliness

Several customers reported issues with cleanliness, including unpleasant odors and unsanitary conditions in the restaurant.

Speed of Service

Many reviews noted long wait times, particularly in the drive-thru, with some customers expressing frustration over delays in receiving their orders.
  • GB
    Gerardo Bailon
    Dec 12, 2025
    1.0
    This location has the worst customer service I have ever seen.I was standing in line for a good five minutes , and there was a customer in front of me the worker never took the time and effort to acknowledge me and tell me I will be right with you as soon as I finish with this customer if you don't like your job and are forcing your self to perform your job i don't think you belong there that is why Dairy queen has very low volume heads up the eople you have running the floor is what makes you succeed you guys need to take lessons from chick-fil-a , that's why there are so successful!!! And maybe one they your store will get there just takes one bad apple to spoil your image
  • EN
    Estefany Nava
    Nov 28, 2025
    1.0
    I just had the worst experience today. Took my kid for a quick treat, a cone, a sundae, and a blizzard. We got the order to go, got our number and took a seat. We had been waiting for already 10 minutes when a large group of people walked in, they sat right next to us and immediately got a cone served to their table, we walked to the register to ask for our order, the manager, Eva, rudely said “we’re working on it”with with no further words. We sat again to wait and she walked to the other table right after with their order, so I walked to ask again because we got there way before them and non of our ice creams were ready, the second time we asked she just asked annoyed with a condescending voice “what did you even order?”after that reply we just asked for a refund, she sent one of the other employees. He acted way more professional than her, he apologized and completed the transaction, during all this process, the manager, Eva, never apologized or even acknowledged us standing there by the register, awful costumer service, never going back to that location.
  • DE
    David Elliott
    Nov 14, 2025
    5.0
    Made our blizzards quickly and mixed them correctly. We even had candy bits at the bottom of the blizzard
  • JR
    Jodie Rodriguez
    Nov 12, 2025
    1.0
    This is the 2nd time we come to this location through the drive thru and employees ignores us and won't answer through the speaker. We pull up to the window and see these young employees...with their headsets on...clearly ignoring drive thru customers. Very unprofessional, lazy and should be looked at by corporate.
  • SE
    Stephanie esparza
    Nov 9, 2025
    4.0
    Very fast and the guy was very friendly. I went at 10:00 at night.

Frequently Asked Questions About Dairy Queen

What type of food does Dairy Queen at 5252 Fairbanks Drive in El Paso serve?

Dairy Queen at 5252 Fairbanks Drive serves soft-serve ice cream, signature shakes, burgers, and fries as part of their fast-food menu.

What are the operating hours for Dairy Queen at 5252 Fairbanks Drive?

Dairy Queen is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Friday and Saturday.