Dairy Queen

4.2
1529 reviews
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Business Details

6990 North Desert Boulevard, El Paso, TX
79912, United States
(915) 877-5050
https://www.dairyqueen.com/en-us/locations/tx/el-paso/6990-n-desert-blvd/41953/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Location

Dairy Queen
6990 North Desert Boulevard, El Paso, TX
79912, United States

Hours

Reviews

4.2
1,529 reviews
5 stars
895
4 stars
333
3 stars
134
2 stars
51
1 star
116

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and lacking proper training.

Food Quality

While some customers enjoyed the food, others reported issues with incorrect orders and food quality, including melted ice cream and poorly made items.

Cleanliness

Several customers noted cleanliness issues, particularly in the bathrooms and dining area, which detracted from their overall experience.

Service Speed

Mixed feedback on service speed; some customers experienced quick service while others faced long waits and confusion with orders.

Management Issues

Multiple reviews pointed to ineffective management and a lack of accountability among staff, contributing to a negative customer experience.
  • BC
    Briana Catley
    Oct 29, 2025
    1.0
    Denise just is a horrible person! I got the holiday nog shake. The shake smelled like pure clorox which I’m Allergic too! I went in there and told her. She accused me of lying saying we don’t use that and I don’t smell anything. Me and another person both smelled the Clorox! This needs to be addressed immediately with someone contacting me before I seek legal action! That is dangerous especially with me being allergic to it!
  • RH
    Robert Hulings
    Oct 27, 2025
    1.0
    Clerk Julio was very sarcastic with my wife. Assistant manager was no help. After reading other reviews I can see this is a common problem at this location. Hopefully other locations have better service.
  • YR
    Yoelvi R
    Oct 19, 2025
    1.0
    Such a beautiful evening for an ice scream cone … but apparently my visit to this location was a bad decision after all . This so called manager Denise was super rude and very unprofessional, will never return to this place. Dairy queen corporate please teach your employees about costumer service.! With all honesty If I could give a zero rating trust I would.. Decided to come spend my money else where . Thank u for such unpleasant experience.
  • LE
    LMG E
    Sep 28, 2025
    1.0
    Very Poor Customer Service and Bad Judgment I had a very bad experience with the staff at the window. The employee refused to serve me just because the car in front thought I was trying to cut in line. Instead of asking or checking the situation, the staff assumed I was at fault and refused to help me. This is not the right way to treat customers. The way the situation was handled was unprofessional and showed poor judgment.
  • DD
    david dozier
    Sep 10, 2025
    5.0
    The O'Ring are pretty good, had a belly buster double burger it was fresh n tasty.
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Frequently Asked Questions About Dairy Queen

What kind of food and treats does Dairy Queen at 6990 North Desert Boulevard serve?

Dairy Queen offers soft-serve ice cream, signature shakes, classic burgers, and fries at their fast-food chain.

What are the operating hours for Dairy Queen in El Paso?

The Dairy Queen is open from 10:00 AM to 10:00 PM Monday through Thursday and on Sundays, and from 10:00 AM to 11:00 PM on Fridays and Saturdays.