Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Location
Hours
Reviews
4.2
1,053 reviews
5 stars
628
4 stars
232
3 stars
83
2 stars
32
1 star
78
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, rude staff, and disorganized operations.
Food Quality
While some customers enjoyed the food, many complained about cold or bland meals, incorrect orders, and insufficient toppings on desserts.
Cleanliness
Feedback on cleanliness was mixed; some praised the cleanliness of the restaurant and restrooms, while others noted dirty tables and messy areas.
Staff Behavior
Several reviews highlighted unprofessional behavior among staff, including childish antics and lack of attentiveness to customers.
Positive Experiences
Despite the negative feedback, some customers expressed satisfaction with the ice cream and specific staff members who provided excellent service.
- RCRene CruzNov 11, 20255.0Best onion rings ever. Burgers are good.
- JEJaime Enriquez (E.M.C.)Nov 3, 20255.0Very clean and fast.
- MVMargaret VaughnNov 2, 20251.0Awful experience. My husband and I frequently go on mini dates to Dairy Queen on McCombs street. However today we were shopping & decided to go to the location on Montana. From the second we ordered, everything was just chaos. I couldn’t even get the chili dog because the girl couldn’t find it on the menu & decided to get the salad instead. Then, we saw our order ready, but no one ran it out until 10+ min of it sitting ready in the window. We ordered our ice creams with our meal but as a “wait to make” for after we ate our meal. I got an ice cream cone and my husband got a banana split. When he handed my me my cream, the top half just fell into my salad I was planning to take home and finish. We had to get another & wait an additional 10 min for the staff to make my husband’s banana split. The staff did not offer to remake my salad nor help me clean the ice cream off the table, we had to do it all ourselves. To top it off, when I went to the women’s room to wash the ice cream off of my hands, the sink sprayed me & got myself & shirt completely soaked. This is the most disorganized DQ we have ever been to. Workers are not sticking to one task, running around but it isn’t helping their times by anything. I think if everyone stuck to one task/station, the outcome could improve but instead it is just pure chaos. We will never return to this location and will solely only go to McCombs Street Dairy Queen.
- BBBarbara BOct 19, 20251.0Careful with the attitude of this guy
- AEAnne EllisOct 15, 20255.0Yummy! Had a Reese's Blizzard at the drive-thru.
Frequently Asked Questions About Dairy Queen
What types of food can I expect at Dairy Queen located at 9933 Montana Avenue, El Paso?
Dairy Queen offers classic fast-food options including soft-serve ice cream, signature shakes, burgers, and fries.
What are the opening hours of Dairy Queen at 9933 Montana Avenue?
Dairy Queen is open daily from 10:00 AM to 10:00 PM, except on Fridays and Saturdays when it stays open until 11:00 PM.
Can I order food online from Dairy Queen in El Paso?
Yes, you can place your order online for pickup through their official order platform.
How can I contact Dairy Queen at 9933 Montana Avenue?
You can reach Dairy Queen by phone at +1 915-633-6300.
Does Dairy Queen have a mobile app for deals and offers?
Yes, you can download the DQ Texas App to access exclusive deals and promotions.
Where can I find Dairy Queen's official website for more information?
Visit the Dairy Queen El Paso location page at https://www.dairyqueen.com/en-us/locations/tx/el-paso/9933-montana-ave/41391/ for details.
What nearby places can I check out before or after visiting Dairy Queen at 9933 Montana Avenue?
Nearby places include C and M Tire and Wheel for automotive needs, Sun City Pool Supply for pool cleaning products, and Texas 180 Bar if you're interested in a local bar experience.
Are there any nearby automotive repair shops near Dairy Queen in El Paso?
Yes, several automotive repair shops like Spa Auto Collision, ABC Garage, and Precision Auto Collision are nearby for your vehicle service needs.
Is there a childcare facility near Dairy Queen at 9933 Montana Avenue?
Yes, All About Me Childcare is a nearby day care and preschool service available in the area.
What other services can customers find near Dairy Queen on Montana Avenue?
Customers can find services such as pet grooming at Dog Grooming By Donna, computer repair at PC Zone Service Center, and money transfer services at Western Union nearby.