Chipotle Mexican Grill

3.0
216 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
Get DirectionsCallWebsite

Business Details

3540 N Zaragoza Rd, El Paso, TX
79938, United States
(915) 232-9600
https://locations.chipotle.com/tx/el-paso/3540-n-zaragoza-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4337
GoogleFacebookInstagramTwitterLinkedInPinterest

About

Fast Food RestaurantMexican Restaurant
Chipotle Zaragoza & Edgemere is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
3540 N Zaragoza Rd, El Paso, TX
79938, United States

Hours

Reviews

3.0
216 reviews
5 stars
79
4 stars
18
3 stars
21
2 stars
11
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unfriendly staff, with several instances of poor service and lack of attentiveness.

Food Quality

Numerous reviews highlighted issues with food quality, including undercooked meat, stale ingredients, and inconsistent portion sizes.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and poor food handling practices.

Pricing

Many customers felt that the prices were too high for the portion sizes and quality of food received.

Inconsistent Experience

Frequent complaints about running out of ingredients and poor management practices led to a lack of consistency in customer experiences.
  • DW
    David Webre
    Dec 29, 2025
    5.0
    Great location and quick moving line. Love their tasty chicken!
  • GE
    Grazi Estrada
    Dec 21, 2025
    1.0
    I ordered to go and the girl that was at the window possibly had the worst customer service I ever experienced at Chipotle. Is like she was mad at life and it was my fault somehow. All you need to do is have a fake smile and say "you are welcome!" Or "have a good night as well"
  • JD
    Juan Carlos Dominguez
    Dec 3, 2025
    2.0
    I feel is too expensive for the serving amount. 75% of your carne asada is beans and rice 25% meat....
  • JP
    Jamie Poole
    Nov 21, 2025
    3.0
    Mostly everyone is great to deal with. Tonight the first gentleman that helped us was so nice and the cashier was amazing at customer service but whoever the girl is, is extremely unpleasant and makes ordering uncomfortable due to her lack of joy. She slams everything and stares at you like you are a inconvenience in her day and its not the first time dealing with her but everyone else is sweet and actually know what customer service is.
  • PH
    Pearly H.
    Nov 17, 2025
    1.0
    Extremely poor service. I did an Uber eats order and arrived as told in app. I arrived and man came to the window. I told him my name and he shook his head as though he was working on the order. I sat in the order pickup window over 20 minutes. Another guy came and he could not locate the order. Then finally a guy, named Dave, who claims to be a manager gets the order after I explained and I then pointed out the order sitting in the window look likes mine. He confirmed it was and I let him know that order was sitting there the entire time upon my arrival 15 to 20 minutes ago. I will never go back to this store because of the lazy careless employees. I ultimately canceled order.
Read more reviews on Google

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill at Zaragoza & Edgemere offer?

Chipotle offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the opening hours of Chipotle Mexican Grill at 3540 N Zaragoza Rd, El Paso?

The restaurant is open daily from 10:45 AM to 11:00 PM.