Chipotle Mexican Grill

3.0
212 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Zaragoza & Edgemere is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
3540 N Zaragoza Rd, El Paso, TX
79938, United States

Hours

Reviews

3.0
212 reviews
5 stars
77
4 stars
18
3 stars
21
2 stars
10
1 star
86

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Many customers reported rude and unfriendly staff, with several mentioning a dismissive attitude from employees.

Food Quality

Numerous reviews highlighted issues with food quality, including undercooked meat, overly salty dishes, and inconsistent portion sizes.

Cleanliness

Several customers noted unsanitary conditions, including dirty dining areas and concerns about food safety.

Service Efficiency

Customers experienced long wait times, incorrect orders, and a lack of available menu items, especially close to closing time.

Pricing Concerns

Many reviews mentioned that the prices were considered high relative to the portion sizes and quality of food received.
  • JP
    Jamie Poole
    3 days ago
    3.0
    Mostly everyone is great to deal with. Tonight the first gentleman that helped us was so nice and the cashier was amazing at customer service but whoever the girl is, is extremely unpleasant and makes ordering uncomfortable due to her lack of joy. She slams everything and stares at you like you are a inconvenience in her day and its not the first time dealing with her but everyone else is sweet and actually know what customer service is.
  • PH
    Pearly H.
    Nov 17, 2025
    1.0
    Extremely poor service. I did an Uber eats order and arrived as told in app. I arrived and man came to the window. I told him my name and he shook his head as though he was working on the order. I sat in the order pickup window over 20 minutes. Another guy came and he could not locate the order. Then finally a guy, named Dave, who claims to be a manager gets the order after I explained and I then pointed out the order sitting in the window look likes mine. He confirmed it was and I let him know that order was sitting there the entire time upon my arrival 15 to 20 minutes ago. I will never go back to this store because of the lazy careless employees. I ultimately canceled order.
  • RD
    Richard J Davis
    Nov 10, 2025
    1.0
    The Togo bowls are structural weak. If you go eat there or bring your own bag.
  • JN
    J C (Nono)
    Oct 31, 2025
    5.0
    Good healthy food. Love the carne asada meat.
  • LH
    Lex Hinojos
    Oct 11, 2025
    1.0
    Unfriendly staff and food was too salty,cold and rationed. Not recommended

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill at Zaragoza & Edgemere offer?

Chipotle offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the opening hours of Chipotle Mexican Grill at 3540 N Zaragoza Rd, El Paso?

The restaurant is open daily from 10:45 AM to 11:00 PM.