Chipotle Mexican Grill

3.1
195 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Fast Food RestaurantMexican Restaurant
Chipotle Joe Battle & Zaragoza is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
1875 N Zaragoza Rd, El Paso, TX
79936, United States

Hours

Reviews

3.1
195 reviews
5 stars
75
4 stars
19
3 stars
21
2 stars
16
1 star
64

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times for orders.

Food Quality

Many reviews highlighted issues with food quality, including fatty meat, bland flavors, and unsatisfactory portion sizes.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and food handling concerns.

Order Accuracy

Numerous complaints were made about incorrect orders and missing items, particularly with online orders.

Pricing Concerns

Customers expressed dissatisfaction with the high prices relative to the portion sizes and quality of food.
  • YL
    Yvette Loya
    Nov 2, 2025
    3.0
    I ordered a bowl with carne asada and the meat had a lot of fat. It definitely doesn’t look like the commercial. It’s expensive for what I got.
  • ID
    Isaac Dominguez
    Oct 23, 2025
    1.0
    I love Chipotle but man this one was soo bad, horrible service, manners, food, etc.
  • RA
    Roman Acosta
    Sep 30, 2025
    1.0
    Please evaluate the people you hire here!!! Waited almost an hour to pick up my order, only to find out it was ready already! They never updated the status of the order on the app, when I told the man in the drive thru about it, he just shrugged and said okay and ignored me after. One of the worst customer service experiences I've had in El Paso and by far the worst Chipotle in El Paso due to it's staff 👎
  • JH
    Jose Horta
    Sep 30, 2025
    1.0
    Ordered a kids steak and the steak was spicy!
  • HR
    Hector Ramos
    Sep 24, 2025
    5.0
    I always order on the app and pick up, but they always have my order ready when I get there and the employees are professional, friendly and helpful.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Joe Battle & Zaragoza offer?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours of Chipotle Mexican Grill at 1875 N Zaragoza Rd?

The restaurant is open daily from 10:45 AM to 11:00 PM.