Chipotle North El Paso is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers expressed dissatisfaction with the small portion sizes, feeling they were not getting value for their money.
Customer Service
Reviews highlighted poor customer service, including staff indifference, rudeness, and lack of attention to customers.
Food Quality
There were numerous complaints about food quality, including undercooked items, incorrect orders, and overall lack of freshness.
Cleanliness
Several customers noted that the restaurant was not clean, with dirty tables and unsanitary conditions.
Value for Money
Customers felt that the prices were too high for the quality and quantity of food received, leading to disappointment.
JJ
J
2 days ago
1.0
This is getting ridiculous!!! Every time
I order from here my order is wrong. Look at my receipt and look at my order and tell me what’s wrong… I try calling and no one answers the phone. ZERO accountability. Don’t order anything from here!
CS
Chaos Skates
2 days ago
2.0
Has been going down hill for a while Each time I go I get more and more disappointed
AA
Amanda
Nov 14, 2025
5.0
My only complaint is I wish the burritos cost less. $11 is a lot, yes it is really big and I don't buy it very often because I don't have a Chipotle where I live.
EP
elvin padilla
Nov 13, 2025
3.0
Ok food , service is non existent, they take their time, I get you get paid by the hour , but wao
SR
Serpil Richter
Oct 29, 2025
3.0
It’s always a hit or miss with this place. On some days, the food is really good, the portions are appropriate and it all becomes a great experience. And lately on most days that we pickup, it’s the opposite. This particular visit, I did a pickup order, there’s were hardly any customers. There were quite a few by counter area and not one person greeted me until I did. Then I ask for my order, young lady goes up looks at one order out of many and says, I don’t know. A guy goes and looks at more orders and finds it.
The black beans tasted like they were scooped straight out of the can. The quesadillas were good. The rice was hard.
Not an overall good experience