Customers frequently praised the attentive and friendly service provided by staff members like Alexa, Paulina, and Chanti.
Food Quality
The food, especially the burgers and flautas, received high marks for being delicious and well-prepared, although some customers noted inconsistencies in quality.
Atmosphere
The restaurant was described as clean and welcoming, contributing positively to the dining experience.
Order Issues
Several customers reported issues with online orders and wait times, indicating a need for improvement in order management.
AG
Antonio Galindo
4 days ago
3.0
Food was good, music was a little off putting. Wasn’t expected to hear hip-hop and pop in a Mexican restaurant when the speaker is blaring Spanish music outside the doors. I ordered jalapeño poppers and they were good but as big as the jalapeños were I would imagine putting at Least another half strip of bacon or two strips. It was one sad little strip that was hanging on for dear life. I didn’t get a refill on my drink until the end of my meal. The fries weren’t seasoned or salted. They Looked good but tasted like they were undercooked. Bbq burger was Very good. Wouldn’t change a thing
MG
Melyssa Gaulke
6 days ago
5.0
We truly loved the food — every dish was delightful and best prepared. The service was exceptional, and Alexa was absolutely wonderful 🤩 — attentive, warm, and genuinely welcoming.
Chilito’s is most certainly a place to gather with family and friends — inviting, vibrant, and full of heart. We will definitely be returning.
RP
Roman Pastrana
Feb 18, 2026
1.0
My coworkers and I visit Chelito’s all the time and I feel like the quality has gone down drastically in the past few weeks that we’ve ordered food. And not only that, I place online orders to save me the wait time because I go during work, and idk if they just forget my order or ignore the ticket or what but I’ve had to wait 10-15+ minutes even after I get a text saying my food’s ready for pickup. I get it, it happens, but it’s especially annoying when the restaurant is clearly not busy. One time we had to wait 30 minutes for an online order of 3 burgers, we waited, I asked them if they wanted us to come back and they said yes come back in 20 minutes, and the second we walked back to work, they call us not even 3 minutes later that our food’s ready. It had only been about 5 minutes, so we had to walk all the way back. And when I get my food it was obviously rushed, i.e. the cheese barely on the patty, messy presentation, OVERLY salted, etc. My burger was exceptionally bad today, it tasted like whatever chemicals they use to clean the griddle, and I can’t afford to get sick right now. And not to mention the actual restaurant smells like literal feces. I’m done, I’m annoyed hahaha
ML
Miguel Lopez
Feb 17, 2026
5.0
This place has some of the best hamburgers I’ve had—juicy, full of flavor, and cooked perfectly. The ingredients tasted fresh, and the portions were very satisfying. The atmosphere was clean, welcoming, and perfect for enjoying a great meal.
A special shoutout to Alexa for her excellent service. She was friendly, attentive, and made sure everything was perfect from start to finish. Her positive attitude truly made the experience even better.
Highly recommend this restaurant if you’re craving a great burger and top-notch customer service. I’ll definitely be coming back! 🍔👏
BF
bart falzarano
Feb 14, 2026
5.0
It was very busy when I showed up, and Chanti was on it. Cleaning tables, running the register and serving the food. People were sitting, and people were ordering at the register. She was handling it all!
We came from California, id recommend the flautas. My girlfriend really enjoyed the burger. Prices are extremely good too! If I was drinking i would have ordered a michelada!
Frequently Asked Questions About Chelito's - Downtown
What are the regular business hours for Chelito's - Downtown?
Chelito's - Downtown is open from 10:00 AM to 10:00 PM Monday through Friday, and from 11:00 AM to 10:00 PM on Saturdays. It is closed on Sundays.
Does Chelito's - Downtown offer delivery and in-store pickup services?
Yes, Chelito's - Downtown provides both in-store pickup and delivery services.
Where is Chelito's - Downtown located?
Chelito's - Downtown is located at 115 N Mesa St, Unit 1D, El Paso, TX 79901, USA.
Where can I view the menu and place an order for Chelito's - Downtown?
You can view the menu and place an order online at https://chelitoselpaso.com/menu.
What types of cuisine does Chelito's - Downtown serve?
Chelito's - Downtown offers a variety of cuisines including burgers, Mexican, tacos, Mexican tortas, Tex-Mex, fast food, fusion dishes, bar & grill options, and brunch selections.
What is the price range at Chelito's - Downtown?
The price range at Chelito's - Downtown is categorized as moderate (TWO).
Is Chelito's - Downtown open on Sundays?
No, Chelito's - Downtown is closed on Sundays.
What nearby attractions are close to Chelito's - Downtown that I can check out before or after dining?
Nearby attractions include the historic Abdou Building and the Popular Department Store shopping center, which offer unique local landmarks and shopping experiences near Chelito's - Downtown.
Can I find other dining options near Chelito's - Downtown?
Yes, nearby dining options include Fort Bliss Post Exchange, a Mexican restaurant, and Corazon Restaurant, known for burgers and sweets, both within easy reach from Chelito's - Downtown.
What services are available near Chelito's - Downtown that might be useful for visitors?
Visitors near Chelito's - Downtown can access services such as CVS Pharmacy for health needs, UPS Access Point for courier services, and beauty salons like Mirage Beauty Boutique and Hilda Arruñada Beauty Gallery for personal care.
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Certified February 22, 2026Yext Knowledge Graph
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