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Charleys Cheesesteaks

4.1
(397 reviews)

Business Details

8401 Gateway Blvd., El Paso, TX
79925, United States
(915) 887-0644
https://order.charleys.com/menu/cielo-vista-mall/

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
8401 Gateway Blvd., El Paso, TX
79925, United States

Hours

Reviews

4.1
397 reviews
5 stars
239
4 stars
65
3 stars
37
2 stars
16
1 star
40

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some enjoying the cheesesteaks while others found them dry or unsatisfactory.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff attitudes and mistakes with orders.

Cleanliness

Many customers noted that the dining area was dirty, with unclean tables and unsanitary conditions.

Pricing Concerns

Several reviews mentioned that the prices were high relative to the quality of food received.

Fast Service

Some customers appreciated the quick service, especially during busy times.
  • JS
    Joseph Spiers
    Feb 17, 2026
    2.0
    I ordered the chicken with the Chipotle sauce. The chicken was dry and had no flavor. I bought two ranch sauces and the use Ken's, which I the worst ranch. The lady making my order did not speak English so couldn't tell her anything. They barely put any Chipotle sauce on the sandwich and the fries were soggy. Overall the experience was a disappointment. Also, the tables that had been used were never cleaned the whole time I was eating.
  • AT
    Angelina Tsosie
    Dec 20, 2025
    1.0
    Food was horrible, The service was fast. The place was dirty... I'm pretty sure it wouldn't pass a health inspection
  • MF
    Michael Farano
    Dec 16, 2025
    1.0
    I ordered the bacon 3 cheese, no where on the menu does it say it comes with lettuce and tomato but it did and when I questioned it he said that in another hand written sign in small print that it comes with lettuce and tomato...and it only had one cheese😂 I asked why? They said I only ordered the small sandwich so I only got part of the sandwich? It's at the mall, super busy and they have a take it or leave it attitude! Definitely won't eat here again
  • PM
    Patricia Miramontes
    Oct 16, 2025
    1.0
    Went to order something at 7:40 and they were closed. They close at 8. I understand everyone wants to go home but if you close at 8 you shouldn’t start closing and cleaning till 8. Make that money until 8. He turned my family and i and an other family behind us. Money lost. Update: never got a reply n ver got a response. Just goes to show how much they value the reviews.

Frequently Asked Questions About Charleys Cheesesteaks

What are the regular opening hours of Charleys Cheesesteaks at Cielo Vista Mall?

Charleys Cheesesteaks is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.

Does Charleys Cheesesteaks offer delivery or drive-through services?

No, Charleys Cheesesteaks does not offer delivery or drive-through services as these options are currently closed every day of the week.

Brand Certified Facts from Charleys Cheesesteaks

Charleys Cheesesteaks partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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