Overall, customers praised the friendly and attentive service from staff, with specific mentions of employees like Angel, Eric, and Juan.
Food Quality
The food received high marks for being delicious, fresh, and well-prepared, with many customers expressing satisfaction with their meals.
Cleanliness
The restaurant was frequently noted for its cleanliness, with many reviews highlighting the well-maintained environment.
Staffing Issues
Some customers reported long wait times due to insufficient staffing during busy periods, indicating a need for better management of staff resources.
Positive Atmosphere
Many reviews reflected a welcoming and positive atmosphere, contributing to a pleasant dining experience.
LM
Luis M
Nov 7, 2025
1.0
Ordered the bacon 3 cheesesteak. The steak was way too salty , it wasnt edible. Someone went overboard with the salt. Had to throw it away.
AA
Alondra A
Nov 3, 2025
1.0
Soda machine was not working only had lemonade and tea available, ran out of cheese and bacon, and sandwiches made poorly with little to no toppings. The picture attached is what they gave me as large cheese and bacon fries.
CA
Casandra Aleman
Nov 2, 2025
2.0
I loved charley’s they never disappointed me until now. I ordered a Chicken California Cheesesteak with added grilled jalapeños, this is the first time the sandwich was DRY, very little amount of chicken and they forgot to add the grilled jalapeños… Then we ordered a LARGE cheese and bacon fries and there was a little splatter of cheese and barely any bacon on the fries. We were so disappointed, I asked them to add more cheese and all they said was that they ran out but we got there 6:30pm, two hours and a half before closing… it would’ve been nice to know before paying. The staff was nice and understanding but this was all just ridiculous, i don’t know if it’s the staff but Charley’s was never like this before…. so sad :(
SA
Sofia Aleman
Nov 2, 2025
3.0
I’m surprised, this is my second time coming to this place and I’m so disappointed. I spent around $50 and the sandwiches barely had any meat or chicken. I ordered large bacon and cheese fries and got little to no cheese and bacon. The guy told us they run out of cheese and bacon but didn’t bother telling me before I order them. The first time being there was so good but now it was a bad experience. 😔
MM
mike martinez
Oct 17, 2025
5.0
During the government shutdown, things have been really difficult. I haven’t been paid in about 15 days and have been doing odd jobs just to stay afloat. When I stopped by Charley’s Philly Steaks, I accidentally ordered the wrong size drink.
Eric S., who was working that day, noticed and just gave me a large Coke without making a big deal about it. It might sound small, but it really meant a lot to me. He didn’t know my situation — and that’s the point. His kindness wasn’t because he felt sorry for me; it was just genuine.
In that moment, it made me feel human again — like I wasn’t just struggling through another hard day, but that someone still saw me as a person who mattered.
Thank you to Eric S. and the team at store #02235 for showing how a simple act of kindness can truly make a difference.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours for Charleys Cheesesteaks at Zaragoza Marketplace?
Charleys Cheesesteaks is open for dine-in from 10:30 AM to 9:00 PM Sunday through Thursday, and until 10:00 PM on Fridays and Saturdays.
Is Charleys Cheesesteaks open for pickup orders?
Yes, Charleys Cheesesteaks offers pickup service from 10:30 AM to 9:00 PM every day of the week.
Does Charleys Cheesesteaks offer delivery or takeout services?
No, Charleys Cheesesteaks is closed for both delivery and takeout services at this location.
Can customers pay with credit cards at Charleys Cheesesteaks?
Yes, Charleys Cheesesteaks accepts American Express, Discover, Mastercard, and Visa credit cards.
What is the address of Charleys Cheesesteaks in El Paso?
Charleys Cheesesteaks is located at 1830 N Zaragoza Rd, El Paso, TX 79936, USA.
Where can I find Charleys Cheesesteaks online to see the menu?
You can view the menu and order online at https://order.charleys.com/menu/zaragoza-marketplace/.
What nearby places can I visit before or after dining at Charleys Cheesesteaks?
Nearby places include Cold Stone Creamery for ice cream, Sport Clips Haircuts of El Paso for haircuts, and GameStop for video games and entertainment.
How can nearby transit or commercial locations help me find Charleys Cheesesteaks?
Charleys Cheesesteaks is in the Zaragoza Marketplace, close to landmarks like Walmart Pharmacy and Murphy USA gas station, which can help orient visitors unfamiliar with the area.
Are there any nearby beauty or spa services near Charleys Cheesesteaks?
Yes, you can visit nearby salons such as karmennails, Perfect Nails, and Happy Feet Reflexology Therapy for beauty and relaxation services.
How can I contact Charleys Cheesesteaks for inquiries or orders?
You can reach Charleys Cheesesteaks at their main phone number +1 915-702-0111.