Charleys Cheesesteaks

4.6
766 reviews

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
1830 N Zaragoza Rd, El Paso, TX
79936, United States

Hours

Reviews

4.6
545 reviews
5 stars
468
4 stars
17
3 stars
17
2 stars
12
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the friendly and attentive service from staff, with specific mentions of employees like Angel, Eric, and Juan.

Food Quality

The food received high marks for being delicious, fresh, and well-prepared, with many customers expressing satisfaction with their meals.

Cleanliness

The restaurant was frequently noted for its cleanliness, with many reviews highlighting the well-maintained environment.

Staffing Issues

Some customers reported long wait times due to insufficient staffing during busy periods, indicating a need for better management of staff resources.

Positive Atmosphere

Many reviews reflected a welcoming and positive atmosphere, contributing to a pleasant dining experience.
  • LM
    Luis M
    Nov 7, 2025
    1.0
    Ordered the bacon 3 cheesesteak. The steak was way too salty , it wasnt edible. Someone went overboard with the salt. Had to throw it away.
  • AA
    Alondra A
    Nov 3, 2025
    1.0
    Soda machine was not working only had lemonade and tea available, ran out of cheese and bacon, and sandwiches made poorly with little to no toppings. The picture attached is what they gave me as large cheese and bacon fries.
  • CA
    Casandra Aleman
    Nov 2, 2025
    2.0
    I loved charley’s they never disappointed me until now. I ordered a Chicken California Cheesesteak with added grilled jalapeños, this is the first time the sandwich was DRY, very little amount of chicken and they forgot to add the grilled jalapeños… Then we ordered a LARGE cheese and bacon fries and there was a little splatter of cheese and barely any bacon on the fries. We were so disappointed, I asked them to add more cheese and all they said was that they ran out but we got there 6:30pm, two hours and a half before closing… it would’ve been nice to know before paying. The staff was nice and understanding but this was all just ridiculous, i don’t know if it’s the staff but Charley’s was never like this before…. so sad :(
  • SA
    Sofia Aleman
    Nov 2, 2025
    3.0
    I’m surprised, this is my second time coming to this place and I’m so disappointed. I spent around $50 and the sandwiches barely had any meat or chicken. I ordered large bacon and cheese fries and got little to no cheese and bacon. The guy told us they run out of cheese and bacon but didn’t bother telling me before I order them. The first time being there was so good but now it was a bad experience. 😔
  • MM
    mike martinez
    Oct 17, 2025
    5.0
    During the government shutdown, things have been really difficult. I haven’t been paid in about 15 days and have been doing odd jobs just to stay afloat. When I stopped by Charley’s Philly Steaks, I accidentally ordered the wrong size drink. Eric S., who was working that day, noticed and just gave me a large Coke without making a big deal about it. It might sound small, but it really meant a lot to me. He didn’t know my situation — and that’s the point. His kindness wasn’t because he felt sorry for me; it was just genuine. In that moment, it made me feel human again — like I wasn’t just struggling through another hard day, but that someone still saw me as a person who mattered. Thank you to Eric S. and the team at store #02235 for showing how a simple act of kindness can truly make a difference.

Frequently Asked Questions About Charleys Cheesesteaks

What are the regular business hours for Charleys Cheesesteaks at Zaragoza Marketplace?

Charleys Cheesesteaks is open for dine-in from 10:30 AM to 9:00 PM Sunday through Thursday, and until 10:00 PM on Fridays and Saturdays.

Is Charleys Cheesesteaks open for pickup orders?

Yes, Charleys Cheesesteaks offers pickup service from 10:30 AM to 9:00 PM every day of the week.