Buffalo Wild Wings

Reviews

• ST

  Sonia T.

  5 days ago
  1.0
  Waited for about an hour exactly to be seated when they had said 20-25 min.. while the hosts at the front kept arguing with several the DoorDash people . After being seated we waited 45 minutes for our food. My burger meal only came with 4 onion rings and were cold. My server Diego I think was his name had such a dismissive customer service. Overall it was just a really bad experience unfortunately.
• VG

  Victoria Gonzalez

  5 days ago
  1.0
  Terrible service, waited over an hour to get served after ordering, when we asked our server for a refill a box and the check, he was on his way to grab the stuff and two other tables called him and he proceeded to help them first when we had called him first. I do not recommend coming here
• EN

  Estrella Nowak

  Feb 20, 2026
  4.0
  My son and I went for a treat, but we didn't realize that it would be so busy (Friday evening, duh). We walked in and went up to the hostess to add our name to the list, and she said that it would be a 30-45 minute wait but that we could eat at the bar if we wanted to (I didn't think we could, as my son is only 17). To my surprise, she said that we could! We nearly ran to two bar stools and waited to be served. Stephanie was busy but polite and after about 10 minutes, she took our order: my son had the combo--15 boneless wings with mozzarella sticks and fries, and I got the large portion of cauliflower "wings" with potato wedges, as I'm a vegetarian. I had an unsweetened iced tea, as I was the Designated Driver, and my son had a Dr. Pepper. The only complaints I have about our visit was that the music was so loud, I almost didn't hear my phone ring! I had to tell the caller to call back, since I couldn't hear a thing they were saying. And the restaurant was so cold I had my hands inside of my hoodie while we waited for our food; it was bordering on uncomfortable, tbh. Other than that, we had a good meal. It was moderately priced, but everything these days is expensive, however, they do offer a military discount, which is always appreciated.
• MK

  Michelle Keagle

  Feb 5, 2026
  1.0
  I had placed a to go order yesterday evening. When I had picked up the order the lady working at the front was very kind. I got home to find the order was completely wrong. I had ordered bone in and got boneless and the flavors were not what I ordered. I called the restaurant and the same lady had picked up who helped me originally. I was calm and kind and so was she. She asked me if i wanted a refund or if I wanted them to redo the order. I asked them to redo the order and I asked if i could get the fries and cheese curds done as well. She said yes and sounded happy to do it. When I got to the restaurant the manager did not treat me with the same kindness. Unfortunately I did not get his name. When I went up to the counter, he said they were redoing the order and as he was talking he grabbed the old fries from the original order and started placing them in my bag. I asked if I could get the entire order redone and he gave me a dirty look. I explained that the fries and cheese curds would be cold by the time i got home. He gave me another dirty look and replied with, "I'll have them redo them but only this one time". Excuse me, what?? I hope this is the last time that i have to request that after your guy's mess up! Whatever I brushed it off. What makes this attitude even worse was that the wings were dry and fries were stale. I know he did not get me fresh food and just gave me the food that was just sitting under the warmer, for at that point, had been 40 minutes. I also know it wasn't fresh and was just the original order because it took less than five minutes for me to get the "new" and fresh" food. I could have brushed off this managers attitude if he would have made me a fresh batch of food. Very disappointed that THE MANAGER acted this way. This manager should be trained in customer retention!
• JD

  Jacob Day

  Feb 1, 2026
  1.0
  One of the worst places to go. Ordered online at 5:03 and said order would be ready at 5:40 it’s now 6:10 and still waiting. It doesn’t seem like they’re busy so I have no clue what could possibly take this long to make a small order of boneless wings and fries. Walking up to the door it’s disgusting half drank beer bottle sitting on bench. The floor in the entrance looks like it’s never been cleaned. It wouldn’t have been that bad if the service was at least empathetic. I would highly recommend going elsewhere for wings if you’re in the El Paso area. Wingstop is at the next exit and won’t have you waiting an hour for a Togo order. The manager needs to train or be replaced. Incase they actually read this and do something about it order was for Diana on Sunday Feb 1 2026 update it’s 6:15 and they have barely updated me that they do not have salsa that I ordered.

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