Customers frequently reported slow service, unresponsive staff, and disorganization, leading to a frustrating dining experience.
Food Quality
Many reviews highlighted issues with food quality, including overcooked wings, incorrect orders, and small portion sizes.
Management Issues
Several customers expressed dissatisfaction with management's handling of complaints and overall restaurant operations.
Cleanliness
Multiple reviews mentioned dirty tables and unsanitary conditions, contributing to a negative atmosphere.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their attentive service and enjoyed certain menu items.
AP
Arturo Portillo
Jan 4, 2026
5.0
I order online and the order is not complete miss a nachos call to the store and don’t receive any solution and supposed the manager call back and never received the call, i call again next day and the same situation no solution I only want my points back I expend 1500 for the food net received the worst manager
CR
cesar rodriguez
Dec 29, 2025
1.0
Acabo de llegar con mi comida...
No esta barato como para que me den papas viejas.... se sienten chiclosas. Las alitas bon-less muy pequeñas. Realmente desepcionante.
KS
Kristy Marie Sotomayor
Dec 27, 2025
3.0
Experience was not great from the moment we walked in we didn't know where to go as the hostess was not in her position or no clear area where she was ro be located. The tv volume was so loud and the restaurant was not even full or loud. The booth cushions are falling apart. My husband's beer was flat and he was told there was no more. Our server was friendly but service was slow we waited a while to inform him about the drink. I ordered 10 wings and only got 9. It was disappointing overall as this location used to be good but it has been yrs since we've been. Will probably be v visiting a different location next time.
MK
Miles Koracic
Dec 23, 2025
1.0
Went to eat there tonight… We had to seat ourselves. I didn’t even look that clean. It took about 10 to 15 minutes for anybody to come out and even take our drink order. They forgot our appetizer when Our food came out. Took forever to even get the appetizer. Our server took forever to even come and check on us. Half the staff look like they didn’t even wanna be there Or just looked pissed off to even be there. We sat there with empty plates, waiting for the check for another 10 to 15 minutes. Do not recommend at all…
IG
Ivonne Gómez
Dec 13, 2025
1.0
This time I'm going to talk about the terrible way in which the manager according to her solved a problem today when I was going with my family to dinner. She doesn’t investigate the situation because I didn't see her ask about the situation that was happening to either of the 2 parties, she assumed and incidentally threatened that if we continued with our attitude she would ask us to leave the place. The other couple arrived after us, a couple of young people who pushed me on 3 occasions with the wall of the booth that was broken, we had no balance and both the boy and I said that we were pushing each other and it's uncomfortable to eat like that, I don't leave my house to see who I argue with but I don't like to be bothered either and even less when I’m eating, without more, the manager made it clear that the one with the attitude was her with her threat so I told her that I wanted to eat with my family that she needed to leave our table. I DON'T GO BACK TO THIS PLACE, ESPECIALLY WITH THAT MANAGER AND WITH THE FURNITURE THAT THIS PLACE HAS, WHICH CAUSES PROBLEMS AMONG CUSTOMERS. When I told her that she needs to fix the furniture for the customers, she ignored me. How horrible!!!!!
Frequently Asked Questions About Buffalo Wild Wings
What types of food does Buffalo Wild Wings in El Paso serve?
Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with 26 sauces and seasonings to choose from.
What are the opening hours of Buffalo Wild Wings on weekdays?
From Monday to Friday, Buffalo Wild Wings is generally open from 11:00 AM. Closing time varies: Monday and Wednesday at midnight, Tuesday, Thursday, and Friday at 1:00 AM.
Is Buffalo Wild Wings in El Paso open on weekends and what are the hours?
On Saturdays, it is open from 11:00 AM to 1:00 AM, and on Sundays, from 10:30 AM to midnight.
Where is Buffalo Wild Wings located in El Paso?
Buffalo Wild Wings is located at 10497 Gateway Boulevard West, El Paso, Texas, 79925.
What categories of business does Buffalo Wild Wings fall under?
Buffalo Wild Wings is a Chicken Wings Restaurant, Sports Bar, Restaurant, and Takeout restaurant.
Can I find other Buffalo Wild Wings locations nearby in El Paso?
Yes, there are other Buffalo Wild Wings locations nearby, offering similar menu selections and atmosphere.
Are there grocery stores near Buffalo Wild Wings for convenient shopping before or after dining?
Yes, Pros Ranch Market and El Super are nearby grocery stores and supermarkets where you can shop before or after your meal.
Is there a nail salon close to Buffalo Wild Wings if I want to combine a beauty treatment with dining out?
Yes, Forever Nails SPA, a nail salon and beauty spa, is located close to Buffalo Wild Wings.
Where can I get automotive services near Buffalo Wild Wings?
Nearby automotive service providers include Pepboys Auto Center, Pep Boys, Pep Boys Auto Parts & Service, and Super Fast Car Wash.
How can I contact Buffalo Wild Wings in El Paso?
You can reach Buffalo Wild Wings by phone at +1 915-594-9464 or visit their website for more information.