Buffalo Wild Wings

3.7
2337 reviews
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Business Details

10497 Gateway Boulevard West, El Paso, TX
79925, United States
(915) 594-9464
https://www.buffalowildwings.com/locations/us/tx/el-paso/10497-gateway-blvd--west/sports-bar-1313
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About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
10497 Gateway Boulevard West, El Paso, TX
79925, United States

Hours

Reviews

3.7
2,337 reviews
5 stars
1,097
4 stars
448
3 stars
248
2 stars
137
1 star
407

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted consistently slow service, unresponsive staff, and rude interactions, leading to a negative dining experience.

Food Quality

Customers reported dissatisfaction with food quality, including small portions, overcooked items, and incorrect orders.

Management Concerns

Several reviews pointed to poor management practices, including understaffing and lack of organization, contributing to overall service failures.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their attentive service and enjoyed the food, indicating that experiences can vary.

Atmosphere

The atmosphere received mixed reviews, with some noting it was too loud and unwelcoming, while others appreciated the casual dining vibe.
  • GM
    Green Manager
    3 days ago
    1.0
    We had a large order for a company and upon pick up they told us they did not have any cup holders for our 9 drinks that we had to just take them like that. Only one person was there to pick up, so how do they expect for one person to carry 9 drinks with out cup holders. Manager just said sorry they did not have any other way, so we asked for a refund or credit or something for the drinks and manager said no they cannot do that. We asked then if we can have the other bottled drinks and they refused, manager said it would mess up their inventory. So we did not get any drinks or any money back, this is very bad customer service. We usually order from here, but after this will never be ordering from here again. Very disappointing. They took the order and money right away but no kind of help as far as us not getting our drinks.
  • BR
    Becky Reyez
    Nov 15, 2025
    2.0
    I placed my order through uber eats my driver waited over 1 hr for the food which wasn’t ready so I called to speak to a manager and the manager couldn’t come to the phone. It’s ridiculous that they couldnt give an estimated time for the food either.
  • OV
    Ozz Villa
    Oct 24, 2025
    2.0
    Service is sub. Food is sub. Management is sub. Spoke to manager about portion of food. He responded, "its portioned." The container is half empty!!!. You can find a better value elsewhere. They don't have half the beverages they advertise.
  • JS
    Julissa Salazar
    Oct 19, 2025
    1.0
    I will leave a bad review they leave you waiting they long so long more than an hour 😡 I’m so upset of this place bad service and they have attitude ugly place never coming back bad service
  • MM
    Monica Martinez
    Oct 17, 2025
    1.0
    Don't waste your money here. I regret trying these wings without looking at the reviews. 10 wings and fries took 45 minutes!! They were dry, cold and the large fries looked like small fries! Horrible tasting wings, take your money and time elsewhere!
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Frequently Asked Questions About Buffalo Wild Wings

What types of food does Buffalo Wild Wings in El Paso serve?

Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with 26 sauces and seasonings to choose from.

What are the opening hours of Buffalo Wild Wings on weekdays?

From Monday to Friday, Buffalo Wild Wings is generally open from 11:00 AM. Closing time varies: Monday and Wednesday at midnight, Tuesday, Thursday, and Friday at 1:00 AM.