Mixed reviews on customer service; some praised friendly staff while others reported rudeness and slow service.
Food Quality
Inconsistent food quality; some customers enjoyed their meals while others complained about cold, poorly prepared food.
Cleanliness
Facility cleanliness received positive remarks, but several reviews highlighted issues with dirtiness and unsanitary conditions.
Speed of Service
Service speed varied significantly; some customers experienced quick service, while others faced long wait times.
T9
ThunderStix 9597
Sep 21, 2025
1.0
Went to DQ today to redeem my $5 reward. Cashier says scan it... Then cannot process it. Other staff says... Oh we don't have Internet so we cannot process it. Lost my reward. Asked manager and she said that they cannot do anything and tried to give me useless answers about how it was my fault because they always verify we have the reward before scanning. I told the cashier before I ordered. Then manager said that the cashier didn't know. Should that be the first thing the cashier gets instructed before manning the register
Places wonder why their sales dip.
Won't be back
GL
Gaye Lokey
Sep 9, 2023
5.0
Very nice new facility. The service was great and the staff made us feel welcomed.