I am writing to formally raise a concern regarding the behavior and conduct of Nelly I believe their treatment of both employees and customers is negatively impacting the workplace environment and customer service experience.I respectfully request that this matter be reviewed and addressed I believe coaching, retraining,or further evaluation may be necessary to ensure a respectful and professional environment for both employees and customers.
EB
Emma Balderas
Feb 26, 2026
1.0
I am compelled to bring to your attention a matter of utmost importance concerning the management at this Dairy Queen location. The behavior of yelling at employees in front of customers is alarming, as it fosters a hostile work environment, undermines staff morale, and adversely affects customer experience. It is imperative that customers are not exposed to staff being addressed in such a disrespectful manner. Unfortunately, the persistence of this issue without corrective action is disheartening. Effective leadership should exemplify respect, composure, and accountability, particularly in the presence of guests. I would appreciate it if someone could contact me at their earliest convenience.
MV
Minerva Villalobos
Feb 20, 2026
5.0
Very friendly staff
DG
Daniel Guerra
Jan 5, 2026
5.0
Went for ice-cream, they should bring the kit Kat blizzard back
NS
Norma Salinas
Dec 28, 2025
1.0
Nelly the manager of Dairy Queen on 107 near Aguileras is miss treating customers really bad the other day I was a witness that she made a older person cry and all the time she's on the phone or see Tv. People need to speak out because this person is not doing her job as a manager that she is she suppose to be a good sample not doing a good job and how sad 😢 to treat older people like that I saw that very wrong
What are the Dairy Queen Edinburg's operating hours?
Dairy Queen in Edinburg is open daily from 10:00 AM to 11:00 PM.
Does Dairy Queen Edinburg offer drive-through service?
Yes, the Dairy Queen at 1220 E University Dr has a drive-through for your convenience.
Can I order takeout or delivery from this Dairy Queen location?
Yes, this Dairy Queen offers both takeout and delivery services.
Is Dairy Queen Edinburg child-friendly?
Yes, Dairy Queen welcomes children and offers a children's menu and high chairs.
Does the Dairy Queen serve coffee and dessert items?
Yes, this location serves coffee as well as a variety of desserts.
Is the Dairy Queen location wheelchair accessible?
Yes, this Dairy Queen has wheelchair accessible entrances, parking, and restrooms.
Where is Dairy Queen located in Edinburg, TX?
Dairy Queen is located at 1220 E University Dr, Edinburg, TX 78539-3706, USA.
Which nearby places can I visit before or after my Dairy Queen visit?
You can visit nearby spots like R.G.V Wheels & Accessories for automotive needs, Mike's Barber Shop & Salon for grooming, or Edinburg City Parks & Recreation for outdoor activities.
Are there other dining options near Dairy Queen Edinburg?
Yes, nearby you can find Taqueria El Zarape, Starlite Burger, El Tigre, and Tacos Reynosa for a variety of meal choices.
How can nearby public services assist customers visiting Dairy Queen?
Customers can find assistance or emergency services nearby at Edinburg Fire Station 3 and City Of Edinburg public services, ensuring safety during their visit.
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