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Pizza Inn

3.9
(681 reviews)

Business Details

(972) 296-5258
https://www.pizzainn.com/locations/duncanville-tx/

About

Restaurant
America's Hometown Pizza Place™ since 1958. Home of the Original Thin and Original Pizza Buffet. Pizzas are hand-made daily with fresh dough. Choose from a variety of pizzas, pasta, salad, and desserts!

Location

Pizza Inn
114 North Cedar Ridge Drive, Duncanville, TX
75116, United States

Hours

Reviews

3.9
681 reviews
5 stars
377
4 stars
96
3 stars
69
2 stars
29
1 star
110

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times and inconsistent service, with some experiencing poor customer interactions.

Food Quality

While many praised the pizza for its taste and freshness, there were complaints about overcooked items and incorrect orders.

Cleanliness

The restaurant was noted for being clean, although some reviews mentioned areas needing improvement.

Value for Money

Several customers highlighted the good value for the price, especially with meal deals, but some felt the quality did not match the cost.

Management Response

There were positive mentions of management's willingness to address concerns and improve service.
  • MM
    Martena Mathews
    Feb 17, 2026
    3.0
    This place is going down
  • KF
    Kelvin Frazier
    Feb 14, 2026
    5.0
    Update: After posting my original review, I was contacted by the owner. We had a direct conversation, and I appreciate the willingness to listen and make adjustments. I’ve already noticed improvements in service and consistency. That means a lot, especially as someone who’s been coming here for years. I’ll continue to support and hope the positive changes stick.
  • JR
    Juan Ramirez
    Feb 13, 2026
    5.0
    My to go to Pizza place. I love them.
  • KR
    Kelsye Reyna
    Jan 17, 2026
    5.0
    We were SO IMPRESSED with this place! It looks a little run down on the outside but it was so clean, the food was SO good, and the service was excellent! The family meal we got was so worth it. We got 2 medium pizzas, cheese bread, a dessert, and 4 drinks for under $45! Will Def be back!
  • JG
    jamie grigsby
    Jan 16, 2026
    2.0
    I went here for lunch around 2pm. The employee behind the counter saw me but said nothing, it wasn’t until she left the the kitchen and walked back at in did she finally mumble a hello. I gave her my order: a small pepperoni pizza. I was told it would take 10 minutes. It took 40 minutes! Several people who came in after me left with their orders before I did. The girl behind the counter didn’t even acknowledge me the entire time when I finally spoke up about my order she turned around and took my order off the top of the pizza over where it had been sitting the entire time I was waiting. My pizza was cold by the time I received it. I would’ve asked to speak with a manager but my lunch break was nearly over. Absolutely horrible customer service. If it wasn’t for a previous visit that was extremely pleasant I would never return bc of how the young lady working today treated me. I like the pizza, but the service was terrible.

Brand Certified Facts from Pizza Inn

This information is certified by Pizza Inn and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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