McDonald's

3.7
1760 reviews
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Business Details

120 W I-20, Duncanville, TX
75116, United States
(972) 298-3500
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
120 W I-20, Duncanville, TX
75116, United States

Hours

Reviews

3.7
1,760 reviews
5 stars
774
4 stars
350
3 stars
242
2 stars
121
1 star
273

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, particularly at the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer dissatisfaction.

Speed of Service

Customers experienced long wait times for food, especially during curbside pickup and drive-thru.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh meals while others received cold or poorly prepared food.

Cleanliness

While some customers noted cleanliness in the restaurant, others reported unsanitary conditions and a need for better maintenance.
  • PV
    Pedro Villa
    Nov 15, 2025
    5.0
    This is one of the first experience where a cashier has a smile and walks around making sure if you are or in need of anything else. Thanks Jesus.
  • JK
    Joe Knill
    Nov 11, 2025
    4.0
    This is an updated McDonald's with good service.
  • JC
    Jeremy Cloud
    Nov 10, 2025
    1.0
    Upcharge on the ticket the guy assumed while taking my order the size I wanted
  • ED
    Elizeth Diaz
    Nov 3, 2025
    5.0
    The manager noticed one of our family lattes was half way full when he asked to check if they were warm enough, he went and brought us another one just because one was half way full. Very attentive and exceptional service.
  • PP
    pilgrim
    Oct 19, 2025
    1.0
    Came to order ice cream cones for the family which cost 1.69. was ordering drive-thru and young guy that was taking my order told me they ran out of cones if I wanted the ice cream 🍨 in a cup I said that's fine, but he charged me a plain Sunday which is almost 3 dollars and I told him why are you charging me a ice cream Sunday and he said because I'm putting the ice cream in a cup. I explained to him that it didn't make any scene for me to pay more for ice cream in a cup because he didn't have cones and I told him to use a little common sense and he said are you going to want it or not. I'm not upset I'm just really worried about this next generation with no type of common Sense. (This took place 10/18/25 around 10:00 pm
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Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's in Duncanville, TX?

McDonald's in Duncanville is open from 6:00 AM to 11:00 PM daily.

What are the delivery hours for McDonald's Duncanville?

Delivery is available from 4:30 AM to 11:30 PM Monday to Wednesday and Sunday, until 11:00 PM on Thursday, and until 12:30 AM on Friday and Saturday.