Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling ignored or mistreated.
Service Speed
Customers consistently reported extremely long wait times, often exceeding 30 minutes for simple orders.
Food Quality
Many customers expressed dissatisfaction with the food quality, citing issues such as cold meals, incorrect orders, and poorly prepared items.
Cleanliness
Several reviews mentioned dirty conditions inside the restaurant, including sticky floors and unkempt dining areas.
Management Issues
Feedback indicated a lack of effective management and supervision, with calls for better leadership and training for staff.
MM
MultiBronzie
1 day ago
1.0
On Sat 01/10/2026, I had an experience at this fast-food establishment that I would like to address. After completing my shift at work, I placed an order through the drive-thru for the $7 deal with an additional patty. A young black female employee asked me to move to the front to wait for my order. After approximately 15 minutes, the employee brought my order to me; however, when I inquired about the missing items, specifically a drink and a sundae, her response was less than courteous. I noted that my drink was only half full. In an effort to resolve the issue amicably, I kindly asked her to fill my drink. Unfortunately, her demeanor remained unprofessional, which was disappointing. While she did refill my drink, I felt the need to verify its contents for quality, given the circumstances. I subsequently requested the manager's contact information from another employee for further escalation, but was unable to obtain it. After leaving, I discovered at home that my burger did not include the additional patty; it was dry, with no mustard or mayo, and the fries were old. I had paid $11.15 for the order. I believe it’s important to bring these matters to attention to ensure better service in the future, and I will not recommend this place to anyone. Thank you for your consideration.
LM
Lisa M
5 days ago
1.0
I've been to this Dairy Queen various times and they never have Hot Fudge at this location. ORDER SOME HOT FUDGE PEOPLE. Or take off the option off the menu.
BJ
Brandee Jones
Jan 3, 2026
1.0
The youngsters working this establishment are rude, incompetent and have no customer service skills. We were over charged and asked for a refund and were told that they were short on change. We received eye rolls and bad service. 4:45-5pm on Saturday 1/3.
SR
Star Rueda
Dec 23, 2025
1.0
Everytime I’ve came here the employees just stare but don’t take my order . They stay on their phones an don’t care for customers .
SI
Shana Isaac
Dec 11, 2025
2.0
They need better packaging for delivery orders. Stickers on drinks, shakes and staple bag or have a sticker or something to close bag. Shake was open for anything to get in it. No sticker on drink as well. Definitely need some changes in that area.
What are the regular dining hours at Dairy Queen in Duncanville, TX?
The Dairy Queen at 607 South Main Street, Duncanville, TX is open for dining from 11:00 AM to 9:00 PM Monday through Thursday and Sunday, and from 11:00 AM to 11:00 PM on Friday and Saturday.
Does Dairy Queen offer drive-through service and what are its hours?
Yes, Dairy Queen provides drive-through service daily from 11:00 AM to 9:00 PM.
Can I order Dairy Queen menu items for pickup or delivery online?
Yes, you can place orders for pickup or delivery through their online ordering website at https://www.dairyqueen.com/en-us/order/pickup/n/14031/.
Does Dairy Queen in Duncanville have a children's menu?
Yes, this location offers a children's menu to accommodate young guests.
Is Dairy Queen accessible for customers with disabilities?
Yes, the location has wheelchair accessible entrance, parking, and seating as well as high chairs for children.
Does this Dairy Queen serve coffee and dessert items?
Yes, they serve coffee and a variety of dessert options.
Are there nearby places where I can visit before or after enjoying Dairy Queen?
Yes, nearby you can visit Protec USA Tae Kwon Do for martial arts classes, Grace City Church for worship services, and JDR Dance Academy for dance lessons and recreation.
How can I find Dairy Queen in relation to local clinics and healthcare services?
Dairy Queen is conveniently close to Mainspring Family Clinic and Psychiatry Services as well as The Animal Care Center and Rapha Behavioral Healthcare Services, making it easy to grab a meal or treat before or after appointments.
Are there any nearby stores where I could shop or rent videos after visiting Dairy Queen?
Yes, you can visit Redbox for video and game rentals and other retail options or stop by 7-Eleven for convenient shopping needs.
Does Dairy Queen accept cash only or other forms of payment?
No, Dairy Queen does not require cash only; other payment methods are accepted.