Dairy Queen

3.5
1180 reviews

About

Fast Food RestaurantIce Cream Shop

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Dairy Queen
607 South Main Street, Duncanville, TX
75116-4713, United States

Hours

Reviews

3.5
1,180 reviews
5 stars
478
4 stars
244
3 stars
139
2 stars
81
1 star
238

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling ignored or mistreated.

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes for simple orders.

Food Quality

Many customers expressed dissatisfaction with the food quality, citing issues such as cold meals, incorrect orders, and poorly prepared items.

Cleanliness

Several reviews mentioned dirty conditions inside the restaurant, including sticky floors and unkempt dining areas.

Management Issues

Feedback indicated a lack of effective management and supervision, with calls for better leadership and training for staff.
  • MM
    MultiBronzie
    1 day ago
    1.0
    On Sat 01/10/2026, I had an experience at this fast-food establishment that I would like to address. After completing my shift at work, I placed an order through the drive-thru for the $7 deal with an additional patty. A young black female employee asked me to move to the front to wait for my order. After approximately 15 minutes, the employee brought my order to me; however, when I inquired about the missing items, specifically a drink and a sundae, her response was less than courteous. I noted that my drink was only half full. In an effort to resolve the issue amicably, I kindly asked her to fill my drink. Unfortunately, her demeanor remained unprofessional, which was disappointing. While she did refill my drink, I felt the need to verify its contents for quality, given the circumstances. I subsequently requested the manager's contact information from another employee for further escalation, but was unable to obtain it. After leaving, I discovered at home that my burger did not include the additional patty; it was dry, with no mustard or mayo, and the fries were old. I had paid $11.15 for the order. I believe it’s important to bring these matters to attention to ensure better service in the future, and I will not recommend this place to anyone. Thank you for your consideration.
  • LM
    Lisa M
    5 days ago
    1.0
    I've been to this Dairy Queen various times and they never have Hot Fudge at this location. ORDER SOME HOT FUDGE PEOPLE. Or take off the option off the menu.
  • BJ
    Brandee Jones
    Jan 3, 2026
    1.0
    The youngsters working this establishment are rude, incompetent and have no customer service skills. We were over charged and asked for a refund and were told that they were short on change. We received eye rolls and bad service. 4:45-5pm on Saturday 1/3.
  • SR
    Star Rueda
    Dec 23, 2025
    1.0
    Everytime I’ve came here the employees just stare but don’t take my order . They stay on their phones an don’t care for customers .
  • SI
    Shana Isaac
    Dec 11, 2025
    2.0
    They need better packaging for delivery orders. Stickers on drinks, shakes and staple bag or have a sticker or something to close bag. Shake was open for anything to get in it. No sticker on drink as well. Definitely need some changes in that area.

Frequently Asked Questions About Dairy Queen

What are the regular dining hours at Dairy Queen in Duncanville, TX?

The Dairy Queen at 607 South Main Street, Duncanville, TX is open for dining from 11:00 AM to 9:00 PM Monday through Thursday and Sunday, and from 11:00 AM to 11:00 PM on Friday and Saturday.

Does Dairy Queen offer drive-through service and what are its hours?

Yes, Dairy Queen provides drive-through service daily from 11:00 AM to 9:00 PM.